The top 9 ITSM suite vendors for 2017

Organizations looking to codify IT management in service of business needs often turn to IT service management (ITSM), a set of policies, processes and procedures for managing customer-oriented IT services. ITSM offers various frameworks for businesses to create management standards around IT services and customer service practices, and to help businesses build structure around the…

10 key warnings for your Windows 10 migration

With Windows 7 a couple years away from its end of service date, January 14, 2020, many companies face Hobson’s choice: It’s the Win10 way or the highway. For those unwilling or unable to switch away from Windows, the path forward is clear. Barring a sudden turnaround in Microsoft’s stated intentions, or a Midas-sized bag…

13 real-world digital transformation success stories

Companies are increasingly launching digital initiatives to expand or build digital capabilities aimed at business efficiency or top-line revenue growth. And as digital transformation success stories emerge, the trend is gaining steam. Nearly 2,600 CIOs Gartner surveyed last year said they devote 18 percent of their budgets to digital transformation, a figure set to increase to 28…

11 common ERP mistakes and how to avoid them

Today’s IT executives have more choices than ever when choosing an enterprise resource planning (ERP) solution. From on-premises systems to cloud-based software-as-a-service to industry-based solutions, there is a dazzling array. And decision makers can feel overwhelmed when trying to determine which features and functions are the most important. So CIO.com reached out to dozens of…