7 keys to transformational outsourcing success

With digital transformation all but mandatory across industries today, that innovation imperative is impacting every part of IT, including its outsourcing engagements. However, many CIOs are struggling to integrate third-party IT services deals into their long-term business strategies. Indeed, a recent Everest Group survey found that 61 percent of enterprises pursuing digital transformation were dissatisfied…

7 secrets to predictive analytics success

Predicting the future has always been a dicey proposition. Fortunately, the arrival of predictive analytics technology, which allows users to project future outcomes based on historical data and analytics techniques, such as statistical modeling and machine learning, has made forecasting results and trends far more reliable than in past years. Still, as with any emerging…

Driving digital strategy at Agero

Coming to an unexpected halt can make drivers tense, frustrated, and scared — whether the mechanical failure occurs on a rural avenue or a busy interstate. Agero, a Massachusetts-based provider of connected vehicle, roadside assistance and accident and claims management services, responds to more than 12 million such incidents annually. Bernie Gracy joined the firm…

IDG Contributor Network: 5 critical roles for CIOs in defining digital strategy and executing digital transformation programs

The divide between organizations that are executing a digital strategy and those that have not started is becoming more pronounced. A recent Deloitte survey on the global CIO shows that 42 percent of organizations either had no or limited digital strategy. Within those organizations, only 40 percent of CIOs are leading the digital strategy and…

How to create business-savvy IT pros

Audiovisual and event tech services company PSAV plans to double its IT staff over the next five years under an aggressive companywide growth plan, but it’s not just the increased headcount that’s got CIO Cathie Kozik contemplating her team’s future. Kozik expects her current and future IT workers to help position the organization for growth,…

Top 12 ITSM tools for 2018

As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business, and the tools aimed at supporting your organization’s ITSM efforts are evolving to support those needs. ITSM tools help organizations streamline customer service, typically starting with the IT help desk. These product suites help IT departments…