10 data analytics success stories: An inside look

If data is the new oil, then knowing how to refine it into actionable intelligence is the key to unleashing its potential. To this end, CIOs are playing with predictive analytics, crafting machine learning algorithms and battle-testing analytics solutions in pursuit of businesses efficiencies and new ways to serve customers. Hyperaware that reducing costs or…

Fall 2018: Delivering IT as a product

Welcome to the Fall 2018 digital issue of CIO. You’ll learn how digital transformation and a renewed emphasis on customer experience have CIOs shifting their organizations’ focus from projects to products, what it means to deliver IT as a product, and why it is a key component of an agile transformation.  Contents IDC INSIGHTSWho’s…

ServiceNow certification guide: Mastering ITSM

ServiceNow is among the leading ITSM tools available today. The cloud-hosted IT management platform helps businesses manage and maintain IT infrastructure — a key role for today’s leading enterprises. IT pros looking to get an edge in their IT service management careers can do so by pursuing ServiceNow credentials. ServiceNow offers three certification paths for…

4 criteria to attract top IT talent

The talent market for IT professionals is getting really tight. Here’s why: CEOs have come to understand that technology innovation is critical to every facet of their business. On the front end, their company’s growth now depends on digital technologies that improve the customer experience. On the back end, infrastructure costs from legacy systems have…

6 soft skills IT needs to succeed in the digital era

CIOs have a workforce problem. As their companies seize on automation, AI and other leading-edge technologies to remake themselves into digital organizations, they’re finding they don’t have the skills they need. Consider some numbers released by Gartner this fall: The IT research firm found that 70 percent of employees have not mastered the skills they…