SAP wants to woo businesses back to its CRM

Woo, not sue: That’s SAP’s new strategy for dealing with customers that want to access their core ERP data through a cloud-based CRM system. Customer relationship management (CRM) overtook database management and enterprise resource planning (ERP) to become the biggest business software category in 2017, and is set to be the fastest-growing in the years…

IDG Contributor Network: 4 resource management practices that improve business agility

Historically, services organizations have managed the planning and scheduling of resources through informal ways, where tribal knowledge is a critical element of the process. For example, resource planners often have years of history and close working relationships with many personnel, with conversations across the office, email, unintegrated point solutions, and spreadsheets most commonly used. The…

10 change management courses for IT leaders

Implementing change in an organization is no small task — it requires time, energy, budgeting and employee and stakeholder engagement. For IT leaders who are responsible for organizational change management with hardware, software or services, there are plenty of training programs to help strengthen your change management leadership skills. Check out these 10 change management…

The dark secrets of enterprise architecture

Want to decrease IT costs without increasing technical debt? Enterprise architecture is a good place to start. Want to improve business/IT integration? Enterprise architecture promises to be the tool of choice. How about establishing a more streamlined and effective business? One guess as to where you should look first. And therein lies a paradox: Improving…

How CIOs transform IT for the digital era

Companies are facing a digital imperative to revamp business operations to better serve customers. To accommodate these shifts, CIOs are making sweeping organizational changes, adding key roles, reskilling employees, setting up innovation labs and experimenting with emerging technologies to meet strategic mandates issued by their CEOs and boards. Social, mobile, analytics and cloud (SMAC) forms the…

Is Snap the next Uber?

When engineer Shannon Lubetich left Snap last fall, she didn’t go quietly. According to a recently released memo, Lubetich took aim at Snap’s culture and hinted that the company mirrors many others in Silicon Valley: sexist, racist, hetero- and cis-normative with halfhearted attempts to improve diversity and inclusion. Here’s her email, as published by Cheddar.…

10 machine learning success stories: An inside look

Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML) and several enterprises are harnessing the technology, which mimics the behavior of the human mind, to woo customers and bolster business operations. And the trend will only gain more traction in the years ahead, as AI and ML will be a top five investment…