IDG Contributor Network: Lack of cybersecurity is the biggest economic threat to the world over the next decade, CEOs say

In its 2019 CEO Imperative Study, Ernst & Young surveyed 200 global CEOs from the Forbes Global 2000 and Forbes Largest Private Companies across the Americas, Europe, the Middle East, Africa, and the Asia-Pacific region. Also interviewed were 100 senior investors from global firms that manage at least $100 billion in assets. However, regardless of…

IDG Contributor Network: Lack of cybersecurity is the biggest economic threat to the world economy over the next decade, CEOs say

In its 2019 CEO Imperative Study, Ernst & Young surveyed 200 global CEOs from the Forbes Global 2000 and Forbes Largest Private Companies across the Americas, Europe, the Middle East, Africa, and the Asia-Pacific region. Also interviewed were 100 senior investors from global firms that manage at least $100 billion in assets. However, regardless of…

Autodesk brings automation to its IT help desk

Having shifted its design and engineering software business to the cloud, Autodesk is well-versed in the mantras of digital transformation, including the importance of customer experience. Lately, however, Autodesk CIO Prakash Kota has been shifting his focus inward, to provide a frictionless IT experience for Autodesk’s employees. “We took a step back and looked at…

How to make open-plan offices more productive

IT organizations have embraced open office plans to drive cost savings and flexibility and to increase collaboration and productivity. But some IT employees say open office plans are having exactly the opposite effect. “Honestly, it’s a nightmare, and I hate it,” says one senior system engineer with a global publishing company who wished to remain…

10 IT modernization mistakes to avoid

Sentara Healthcare embarked on its digital transformation journey two years ago, seeking to create better experiences and outcomes for its patients and providers. To transform, Michael J. Reagin, senior vice president and chief information and innovation officer at the Norfolk, Va.-based nonprofit organization, recognized the need to shed decades’ worth of legacy systems, shift to…

6 tips for ITIL implementation success

IT service management (ITSM) best practice framework ITIL was introduced in the late 1980s as a way to streamline governmental IT practices in the UK. The framework has since been acquired by Axelos, which has released updated versions of the framework aimed at modernizing how organizations align IT services with business objectives. The latest iteration,…