TIAA reduces client service complexity with digital twin

For more than a hundred years, the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund (TIAA) has been helping teachers manage their retirement funds. In recent years, onboarding new institutional clients has become a significant challenge because of the complexity of possible client configurations. To dramatically reduce the complexity of those configurations, the…

IBM adds AI-fueled forecasting to Planning Analytics platform

IBM added a new layer to its Planning Analytics portfolio Wednesday with the release of Planning Analytics On Demand. The new offering is intended for SMBs and enterprises seeking to migrate individual departments from manual budgeting and forecasting processes to an automated, AI-powered process.   Many organizations, large and small, still rely on manual processes using…

Kaiser Permanente streamlines operations with analytics

Hospital administration has historically relied on highly manual processes, leading to delays in decision-making and patient care. But the rising use of analytics, machine learning, and AI is changing all that, a trend exemplified by healthcare consortium Kaiser Permanente, which set about overhauling the data operations of its 39 hospitals and more than 700 medical…

Does digital transformation ever end?

As 2020 started, Sentara Healthcare averaged 20 telehealth visits a week. Three months later, with COVID-19 rapidly spreading through the country and shutting down business as usual, the Norfolk, Va.-based nonprofit saw that figure explode, climbing to 14,000 a week through March and April. [ Be sure to learn the secrets of highly effective digital…

Creating a data-driven business at McKinsey & Co.

When your greatest asset is the knowledge of your people, how do you keep track of who knows what? Mike Wright, CIO of McKinsey & Company since 2013, uses a combination of artificial intelligence (AI), a simplified architecture, and a user-centric design to turn data into client-relevant value at one of the world’s leading global…

5 tips for running a successful virtual meeting

Running a virtual meeting requires a different approach than in-person meetings. You need to figure out how to moderate the discussion, make sure everyone has a voice and feels heard and ensure all your employees are properly equipped to participate. But virtual meetings don’t have to be stressful — in fact, taking your meetings virtually…