Maximizing stakeholder value

In biology, an ecosystem is a system of biotic (living) and abiotic (non-living) elements coexisting in equilibrium. If some elements increase, others decrease to keep the overall energy of the system at some nominal level. For example, plant-eating animals multiplying in an ecosystem will deplete the vegetation, thereby reducing the capacity of that ecosystem to…

AI gives IT an edge in improving customer experience

Even prior to the pandemic, improving customer experience was becoming a major priority for IT. COVID-19 and the resulting shift in business models have only accelerated that strategic directive. Delivering a positive customer experience is even more important now, as businesses prepare for a post-pandemic world that will still involve lots of home-based workers, rising…

DreamWorks keeps production on track with AIOps

DreamWorks Animation is in many ways a manufacturer of digital data. The films it produces comprise multiple terabytes of data, created by teams of artists working together with sophisticated digital animation tools in a complex data pipeline. When the COVID-19 pandemic hit and that animation factory floor had to close, DreamWorks production was able to…

7 ways to gain control over cloud spend

Enterprises worldwide spent a record $34.6 billion on cloud services in 2020’s second quarter, up roughly 11 percent from the previous quarter and 30 percent from the same period last year, according to research firm Canalys. What isn’t known is how much of that money was wasted due to poor planning, faulty execution, inadequate oversight…