Business expansion plans often pose IT leaders a thorny question: Can the software at the heart of the enterprise support our business ambitions? For Sweetwater Sound, an online retailer of musical instruments and audio equipment, this crossroads came in the wake of an October 2018 decision to build a new distribution center — nearly four…
Getting promoted to a high-level position in IT is a long game. But it’s not one that’s won by being patiently excellent and waiting for people to take notice. Like any undertaking that requires the participation of busy colleagues, this will take preparation, persuasion, and a plan. But before you pull out the org map…
For years many of us have been hearing a constant whinge, really, that the Australian technology sector isn’t getting the love it needs, whether from government bean counters, or local investors, to realise its true potential. But over the past few years we’ve seen a handful of local companies defy expectations and ascend to the…
As the coronavirus spread across the United States, leaders at software vendor Elastic became concerned about potential burnout of its employees. To mitigate issues that could impact the mental health of its staff, the company sped up its implementation of Ginger, a software platform that enables employees to quickly connect with a behavioral health coach…
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Source: News
Lance Berberian has an impressive track record as a healthcare and life sciences CIO. He served in the role at IDEXX and Quest Diagnostics for many years before joining LabCorp in 2014. With the company hard at work on COVID testing and vaccine development, Berberian found the time to talk about IT’s role at LabCorp…
The pressure on CIOs to deliver digital experiences and transformation has accelerated during the pandemic, as maturing digital capabilities will be critical for enterprise success moving forward. Customers agree: 84 percent of customers polled for the recent State of the Connected Customer survey from Salesforce said the way they experience an organization is as important…
For organizations looking to automate business processes, the buzzword “process mining” has been gaining popularity of late. It is the next logical step after robotic process automation (RPA), enterprise service management (ESM), and the various approaches taken to automate tasks involving enterprise resource planning (ERP) systems. At the core of this push toward automation is…
The coronavirus pandemic has raised the functionality factor for mobile software, as some fear-filled customers shy away from brands they perceive as not having their social-distancing concerns at heart by providing a digital equivalent for every touchpoint. Woe to the company that can’t create an end-to-end contactless user experience that is seamless, convenient, and —…
Mihail Strusievici has been building business agility into Colliers International for the past four years — upgrading its tools, platforms and frameworks to deliver IT quickly, a big change for what traditionally had been the slowest part of corporate IT. So when the coronavirus pandemic hit in early spring, and the entire organization had to…