The data deluge: The need for IT Operations observability and strategies for achieving it

To understand service health, IT needs to examine availability, security, performance, and log data from all layers of the ecosystem. Accomplishing this task requires observability driven by artificial intelligence (AI). Simply put, observability is the ability to look at data from all of an organization’s tools to understand the state of an application or service.…

How gen AI is joining the holiday shopping season

Retailers are pushing their customer service and supply chain systems to new limits in anticipation of record spending this holiday season. Increasingly, they’re relying on generative AI to help them deliver on rising demand.  Just a year after the release of ChatGPT, gen AI is generating value in many different industries, including retail. Salesforce predicts gen AI will account…

Transform your technology and accelerate business outcomes with NTT DATA’s Technology Solutions

Digital transformation is revolutionizing the way organizations operate. Intelligent new services and infrastructure can optimize cost and performance, but the rapidly evolving technology environment also introduces complexity. Without access to the expertise and insights you need to manage fast-evolving hardware and software infrastructure as efficiently as possible, it can be an uphill battle to keep…

DS Smith sets a single-cloud agenda for sustainability

British multinational packaging giant DS Smith has committed itself to ambitious sustainability goals, and its IT strategy to standardize on a single cloud will be a key enabler. The London-based industrial manufacturer, which currently runs multiple cloud platforms due to early experimentation and several acquisitions, has opted to consolidate its cloud and data operations onto…

Delivering value through IT at Village Roadshow

More is expected of a CIO these days, and it’s debatable whether that’s a change for the better or not. But according to Michael Fagan, chief transformation officer of Australian cinema and theme park company Village Roadshow, the positive change of the role is about being less focused on cost and more around value-added delivery.…