Design thinking definition Design thinking is an agile, iterative process for design and innovation that centers users’ desires and needs, and enables your company to pivot as the industry changes and technology evolves. Design thinking acknowledges that there isn’t one way to solve a problem. Instead the methodology encourages questioning, experimenting, observing, and innovating in…
Principle No. 7 of the Keep the Joint Running Manifesto says that before you can be strategic you have to be competent. IT’s processes and practices are how IT’s work gets done. They’re where competence, or its absence, happens. [ Learn from your peers: Check out our State of the CIO 2021 report on the…
As our lives collectively continue to stabilize after being upended by COVID, business leaders are being confronted with some critical questions on how to move forward. Their decisions during this pivotal time will have long-lasting impacts on their companys’ overall health, particularly their ability to engage and retain diverse talent. CIOs in particular have a…
Count American apparel company Carhartt among those enterprises turning to artificial intelligence for strategic benefit. The company, which has been making workwear and hunting clothing for more than 100 years, recently found the sales efforts of its three go-to-market divisions — each with different distribution channels — to be less coordinated and efficient as they…
The vast majority of CIOs are seeing investments in customer experience hold steady or rise, testament to the importance of CX today. Consider the figures from Adobe’s CIO Perspectives Survey 2021: 33% of respondents say investments are up while only 8% are seeing cuts; the rest are level-funded. In the US, an even higher percentage…
Quantum computing is much ballyhooed for its potential to run simulations vast amounts of data, ideally to help enterprises solve hairy optimization problems. And while the relative immaturity of quantum technology has dampened some of its attendant enthusiasm, one financial service provider is forging ahead. Ally Financial has partnered with Microsoft to leverage the tech…
At Pegasystems, the past year and a half spent navigating the COVID-19 crisis has created a tale of two organizations and two types of employees: one itching to get back to normal office life and the other determined to hang on to the flexibility and freedom of working from wherever. Rather than align with one…
The Certified Business Analysis Professional (CBAP) is a credential for business analysts offered by the International Institute of Business Analysis (IIBA). IIBA is a nonprofit professional association founded in 2003 to promote the field of business analysis. The organization describes CBAP as a credential that “recognizes seasoned BA professionals who have over five years of…
Welcome to this special digital issue of CIO featuring our CIO 100 winners and Hall of Fame inductees. In these pages, you’ll learn how award winning organizations are reimagining the customer and employee experience, how leading CIOs are succeeding with revenue-generating responsibilities, and how one company is deploying digital twins for supply chain optimization. […
Humans have always gathered data to better understand the physical world around us. Today, companies are increasingly seeking to meld the digital world of data with the physical world through digital twins. Digital twins serve as a bridge between the two domains, providing a real-time virtual representation of physical objects and processes. These virtual clones…