CIO transformation: From order-taker to changemaker

Many CIOs rose to the front lines of leadership during the COVID crisis, as they accelerated their organizations’ digital transformations to survive the pandemic and its economic fallout. But not all IT leaders gained that prominence. Some remain stuck in an order-taker role, where they support their company’s initiative and enable its strategic agenda but…

What is AIOps? Injecting intelligence into IT operations

Cloud platforms, managed service providers, and organizations undertaking digital transformations are beginning to reap the benefits of an emerging IT trend: the use of AI-powered IT operations technology to monitor and manage the IT portfolio automatically. This emerging practice, known as AIOps, is helping enterprises head off potential outages and performance issues before they negatively…

7 IT metrics that matter most

Metrics are essential tools that help IT leaders focus their teams and resources on important core business areas, such as transformation and operations. Yet while highly useful, metrics can also be dangerous when improperly used. It’s easy, for instance, to rely on the wrong metric to track a specific operation, a mistake that can lead…

CIO Think Tank: 5G in the enterprise

Last year, a sudden shift to remote work reinforced a vital concept that companies might have started taking for granted: Connectivity is the lifeblood of work. What role should 5G, the latest generation of wireless broadband, play in that connection? That’s the question explored in a series of virtual CIO Think Tank roundtables held in…

American Air Filter Europe unifies ERP under S/4HANA

When Angelika Schwartz joined American Air Filter Europe as head of IT in October 2018, the company had already committed to SAP S/4HANA to replace a sprawling set of ERP systems across a growing international portfolio. Responsibility for IT operations previously lay with AAFE’s vice president of finance, controlling, and IT, working with an external…