The unfulfilled promise of automation: DNA matters

The process automation, process mining, and integration categories are blurring. Vendors, by making indistinguishable claims about digital transformation and process automation, suggest similar outcomes. However, what differs are their fundamental approaches, which I call the “automation DNA” that dictates customer outcomes. In many cases, the outcomes are limited to efficiency. But the market demands something…

The Future is Here and It Is Wireless

Connectivity is no longer a luxury. It is as important as power, water, and gas. And like your other utilities, being connected isn’t just about having the service connected. You need it to be ready for peaks in activity as well as the quieter times. Companies rely on fast reliable connectivity wherever and whenever they…

Key Considerations When Managing a Multivendor IT Environment

Multivendor enterprise IT environments don’t spring up overnight. They tend to evolve over time. Organizations cobble them together by combining sequences of usually unrelated events – everything from acquisitions to investments in best-of-breed components to leadership changes that shift tactics regarding vendor preferences. Where does this leave IT leaders? At times overwhelmed. As IT environments…

Deliver Better Digital Experiences with Observability

Today, the stakes are undeniably high for exceptional digital experiences. With 80 percent of customer interactions being digital, organizations aiming for success must prioritize technologies that foster premium speed, convenience, and service – what 70 percent of consumers say matters the most. And remarkably there’s a great reward for making the effort, as consumers will…

Transitioning to Hybrid Work with Smarter Workspaces

As highlighted in Fortune Magazine’s recent article Best Companies to Work for 2022, “coming out of the pandemic, workers want the ability to choose where, when, and how they work.” Many companies are offering employees what they want. In fact, the article states that “58% of knowledge workers have hybrid work arrangements as of January…