Ciena takes aim at the ‘ticket-less’ call center

Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. The decision to transform Ciena’s support system has meant letting go of its call center partner and instead shifting its operations to Amazon Connect, a cloud contact…

5 tips for building your innovation ecosystem

In their quest for IT innovation, CIOs need to look beyond the typical “most innovative companies” lists. Innovation today is taking place at the platform level, which necessitates thinking more about vendors and partners in terms of how they fit into your ecosystem. According to the IDC FutureScape: Worldwide Future of Industry Ecosystems 2021 Predictions,…

How the Sports and Entertainment Industry Is Reinventing the Fan Experience and Enhancing Revenues with Computer Vision

Smart stadiums are revolutionizing the fan experience. Think in terms of real-time updates regarding parking, concession and restroom lines, in-seat accommodations, live stats regarding your favorite team and athletes delivered to your phone as you watch the game. The possibilities for engaging attendees, increasing revenues and improving sustainability using real-time situational awareness and insights through…

How the Edge Is Changing Data-First Modernization

From the factory floor to online commerce sites and containers shuttling goods across the global supply chain, the proliferation of data collected at the edge is creating opportunities for real-time insights that elevate decision-making. To reap the benefits, organizations need to modernize with a decentralized data strategy that delivers the speed and flexibility necessary for…

Définition de l’hameçonnage

Définition de l’hameçonnage L’hameçonnage est une cyberattaque qui utilise comme arme un courrier électronique frauduleux. L’objectif est de faire croire au destinataire que le message contient quelque-chose qu’il désire avoir ou dont il a besoin :  une requête de sa banque, une note d’un collègue… Et évidemment, on vous demande de cliquer sur un lien ou…