IDG Contributor Network: How to be an edgy CIO

Edge computing is not new, but its applications for business have rapidly evolved over the past decade. I initially implemented an edge solution for ACI Specialty Benefits back in 2010 because we were collecting petabytes of wearable and biometric data. The delivery, processing, and storage of this data became too expensive and latent to ship…

7 ways predictive analytics can improve customer experience

It’s a win-win situation. Predictive analytics is revolutionizing the customer-marketer relationship, boosting sales while simultaneously increasing shopper satisfaction. And it’s all because of data, business’ new superpower, states Paul Gaynor, a partner at professional services firm PwC. “Advanced business analytics gives you the ability to see and predict everything, everywhere,” he explains. “Every interaction with…

CISA certification guide: Certified Information Systems Auditor explained

The Certified Information Systems Auditor (CISA) certification validates your knowledge for information systems auditing, assurance, control, security, cybersecurity and governance. Offering by the Information Systems Audit and Control Association (ISACA), the credential is designed for IT and IS auditors who are tasked with evaluating an organization’s information systems to identify any issues or potential security…

10 IT automation mistakes to avoid

From a practical standpoint, it’s hard to argue against automation. Enterprises can gain all kinds of efficiencies, save time and money, improve quality, and ultimately boost their financial results by automating processes that have previously been handled manually. Automation can also be problematic, however, especially when companies deploy newer technologies such as robotic process automation…