Zoho launches Qntrl to automate business processes

Zoho is launching a new workflow automation platform — but rather than integrate it with its suite of SaaS applications at Zoho.com, it is creating a new division, Qntrl, to operate it. Whereas larger enterprises might choose to rebuild their workflows in a platform like ServiceNow, or automate them using tools such as Celonis, Nintex, or…

DC Water hunts lost water with analytics

The District of Columbia Water and Sewer Authority (DC Water) delivers about 900 million gallons of drinking water a day via 1,300 miles of pipes, and operates the worlds largest advanced wastewater treatment plant, processing an average of about 300 million gallons a day. Thomas Kuczynski’s mission is to deliver analytics throughout the organization, or,…

Spring 2021: State of the CIO

Welcome to the Spring 2021 digital issue of CIO. In these pages, we take a deep dive into our annual State of the CIO research to understand the evolving role of the CIO, including the areas where they are taking on new responsibilities, the top business initiatives driving IT investments, and some of the challenges…

5 perspectives on modern data analytics

Some things don’t change, even during a pandemic. Consistent with previous years, in CIO’s 2021 State of the CIO survey, a plurality of the 1,062 IT leaders surveyed chose “data/business analytics” as the No.1 tech initiative expected to drive IT investment. Unfortunately, analytics initiatives seldom do nearly as well when it comes to stakeholder satisfaction. Last…