Customer-centric CIOs move beyond the SLA

Service level agreements (SLAs) have long been the standard operational metrics for technology services, measuring performance in areas such as systems availability or resolution time. But a new approach to gauging IT performance has begun to take hold in organizations where ensuring an optimal customer experience has become paramount. Experience level agreements — XLAs, for…

Choose Not to Choose Mainframe

The benefits of cloud approaches might have you asking, “Is now the right time to move from mainframe?” The availability of cloud and on-premises cloud hybrid, consumption models have led to organizations rethinking their entire application portfolio strategy. This is no less the case for mainframe users. It’s been happening for a while, and more…

Koch CTO teams up to get cloud networking right

Integrating a new network after an acquisition can be a sizable headache for any CIO. But for Koch Industries, a $115 billion global conglomerate that has acquired five companies in two years, including Infor for $13 billion in 2020, connecting those acquisitions’ networks to its own sprawling network has been a challenge of another magnitude.…