Why companies need organizational digital agility (ODA)

John Hill, chief digital information officer for MSC Industrial Supply, received his Doctor of Business Administration degree in May. His dissertation research examined the question: After years of investment in project management, change management, and more recently, agile principles, why do most companies still have a stunningly high failure rate for digital initiatives?  Hill’s conclusion…

CIO Leadership Live with Benjamin Mann of foodpanda

Benjamin Mann, CTO of foodpanda, joins James Henderson for CIO Leadership Live in ASEAN, produced by CIO.com and Foundry. Benjamin talks through foodpanda’s technology journey and how innovation at scale can only be achieved by a commitment to data and experience. Product enhancements aside, Benjamin also outlines how foodpanda is helping communities grow by prioritising…

Identity Security Pain Points and What Can Be Done

By Clayton Donley, Vice President & General Manager, Identity Management Security, Broadcom Software (This article was originally published in Dark Reading by Clayton Donley.) Although analysts have predicted the death of passwords for many years, passwords are still the predominant authentication credential used for many applications and IT systems. The reason for this is simple…

CIO Leadership Live with Suzanne Pullman, Chief Information Officer at New Zealand Commerce Commission

Commerce Commission Chief Information Officer Suzanne Pullman on taking on the role of CIO just as NZ went into lockdown, why she favours servant leadership, and the challenge of getting more women to consider IT as a career. Watch this episode: #id6329e3c268307 .jw-wrapper::before { content: “IDG” !important; } Careers, CIO, CIO Leadership Live Read…

7 KPIs for customer-centric IT

Customer centricity can be defined many ways, but for today’s IT, it’s no longer about just the quality of the product or service being provided. It’s the total experience, says Pratibha Salwan, co-leader of consumer services at technology research and advisory firm ISG. Customer centricity is how you make customers feel at every touch point…