Making the most of your data analytics budget

Organizations worldwide are spending more on data analytics. The key questions: Are they translating those investments into analytics that actually drive business value, and if not, what can help give them the best results? A 2018 study by International Data Corp. (IDC) forecasts worldwide revenues for big data and business analytics will reach $260 billion…

Palm Beach County speeds court filings with AI

Florida’s Palm Beach County is keeping five recent recruits in the dark to boost productivity: The Lights-Out Court Document Processing project has five “robots” working 24/7 to process some of the thousands of documents the county court receives each week. It’s an example of how artificial intelligence and humans can work alongside one another —…

What customer-centric IT really looks like

When Bernie Gracy took the tech leader reins at Agero, his first order of business was to take stock of the company’s extensive technology portfolio and spend the day riding around in a tow truck. Agero, a digital platform for connected vehicle, roadside assistance, and claims management services, serves automotive OEMs, insurance companies, and an…

Spring 2019: Humanizing the digital experience

[ Register to view the CIO Spring 2019 digital magazine ] Welcome to the Spring 2019 digital issue of CIO featuring winners of our annual Digital Edge 50 awards. In these pages, you’ll learn how organizations are improving the digital experience for their customers, what sets transformational leaders apart, and how leading CIOs are finding…

Top 5 requirements management tools

Your team’s ability to navigate business requirements plays a pivotal role in project success. To provide stakeholders with the high-quality deliverables they expect, you must understand and manage their requirements. Here, requirements management tools can help your team accurately capture, prioritize, track, and report what key stakeholders require of your project. Here we take a…

9 ways to address the IT retirement boom

The tech talent crunch is real, as enterprises around the world find qualified staff harder to attract . Worse, working age populations are shrinking in forty countries, including France, Russia, China, and Spain. In America, Baby Boomer retirements, low immigration rates, and record-setting low unemployment are making it difficult for many enterprises to attract and…