SAP CEO outlines new directions at Sapphire Now

There was one clear lesson for customers in SAP CEO Christian Klein’s opening keynote at Sapphire Now, the company’s annual conference: When you’re moving critical processes to the cloud, you need to pick a reliable partner. SAP didn’t, and its outsourced online event platform went down just as Klein was due to take to the…

CIOs seek digital momentum coming out of crisis mode

Enterprise IT leaders have taken the necessary steps to keep their businesses humming during the coronavirus pandemic, but they also know they can’t sleep on their corporate IT strategies. Intent on emerging from the COVID-19 outbreak stronger than ever, many IT leaders are fleshing out their future-proofing efforts, accelerating new development models and reskilling even…

11 steps to insourcing success

As organizations have scrambled to assess and adjust to the unfolding economic impact of the COVID-19 pandemic, IT leaders are taking a closer look at their sourcing strategies — in some cases, with an eye toward insourcing. Repatriating previously farmed out work has increased in the recent past — particularly for IT services — for…

IT heroes of the COVID-19 pandemic

The COVID-19 crisis has impacted all of us in different ways. But for technology organizations around the world, it has represented both their greatest challenge and their shining hour. “We went from a very small percentage of the world working virtually to practically everyone,” says Sam Ransbotham, a professor of information technology at Boston College’s…

Agile IT procurement in a post-COVID world

Over the last several months, IDC has hosted several virtual roundtables with sourcing and IT executives on technology sourcing and COVID-19 recovery practices. One theme that emerged is that agile sourcing practices are driving their recovery strategies. For some, the shift to agile procurement happened out of necessity. “When COVID hit, I had to accommodate…

June/July 2020: Building a better experience

Welcome to the June/July digital issue of CIO. Delivering an exceptional customer experience has never been more important. For many organizations today, meeting customers’ digital needs means business survival. In this month’s cover story, IT leaders share their best advice for creating a frictionless customer experience. [ Register now to download this issue ] Contents GROWReaping revenue…