Do Your Chatbots and Voice Assistants Have the Testing Support They Need to Succeed?

It’s hard to imagine where today’s businesses would be without conversational AI. This technology, which powers both chatbots and conversational IVR systems, proved essential for navigating a changing service economy through a global pandemic. Even before COVID-19, Gartner predicted that 70% of white-collar workers would interact with conversational AI platforms every day by 2022. The…

CIO Leadership Live with Glen McLatchie, Chief Information Officer of SkyCity Entertainment Group

SkyCity Entertainment Group Chief Information Officer Glen McLatchie on his career-defining moments, the importance of mentoring and professional development, and the transformation plans ahead for the casino and hotel group after a challenging few years. Watch this episode: #id637cf299511b1 .jw-wrapper::before { content: “Glen McLatchie” !important; } CIO, CIO Leadership Live Read More from This…

10 tips for running a world-class innovation contest

When it comes to sourcing ideas from across the organization, there’s a number of well-proven techniques ranging from specific event-based ideation sessions and broader innovation contests, challenges and pitch days, to ongoing enterprise innovation processes, incubators and labs where ideas can be submitted and evaluated at any time. The best approach is often a combination…

7 enterprise data strategy trends

Every enterprise needs a data strategy that clearly defines the technologies, processes, people, and rules needed to safely and securely manage its information assets and practices. As with just about everything in IT, a data strategy must evolve over time to keep pace with evolving technologies, customers, markets, business needs and practices, regulations, and a…