8 key IT lessons learned from the COVID-19 crisis

The coronavirus pandemic has had a jarring impact on virtually every facet of life and business — including IT. As lockdowns end and many businesses begin to reopen, at least on a limited basis, technology executives are looking for a return to some semblance of normalcy. For sure, the worldwide health crisis has dramatically changed…

Customers bank on BofA chatbot amid pandemic

The coronavirus outbreak has been a harrowing event, forcing people to shelter in place, social distance and limit excursions to essential stores. But as disruptive as this COVID-19 pandemic has been for traditional business operations, it’s been a boon for digital products and services. Consider intelligent virtual assistants (IVAs), many of which have fumbled through…

Why data analytics initiatives still fail

Data and analytics remain top priorities for organizations in the digital era, with 37 percent of IT leaders saying that data analytics will drive the biggest chunk of their IT investments this year, ahead of security and risk management, according to CIO.com’s 2020 State of the CIO survey. And with that level of spending going…

SAP CEO outlines new directions at Sapphire Now

There was one clear lesson for customers in SAP CEO Christian Klein’s opening keynote at Sapphire Now, the company’s annual conference: When you’re moving critical processes to the cloud, you need to pick a reliable partner. SAP didn’t, and its outsourced online event platform went down just as Klein was due to take to the…

CIOs seek digital momentum coming out of crisis mode

Enterprise IT leaders have taken the necessary steps to keep their businesses humming during the coronavirus pandemic, but they also know they can’t sleep on their corporate IT strategies. Intent on emerging from the COVID-19 outbreak stronger than ever, many IT leaders are fleshing out their future-proofing efforts, accelerating new development models and reskilling even…

11 steps to insourcing success

As organizations have scrambled to assess and adjust to the unfolding economic impact of the COVID-19 pandemic, IT leaders are taking a closer look at their sourcing strategies — in some cases, with an eye toward insourcing. Repatriating previously farmed out work has increased in the recent past — particularly for IT services — for…

Agile IT procurement in a post-COVID world

Over the last several months, IDC has hosted several virtual roundtables with sourcing and IT executives on technology sourcing and COVID-19 recovery practices. One theme that emerged is that agile sourcing practices are driving their recovery strategies. For some, the shift to agile procurement happened out of necessity. “When COVID hit, I had to accommodate…