CIOs embrace SaaS-based TBM to quantify IT’s value

CIOs have long struggled to quantify the value of IT services relative to production costs, a financial black box that sows distrust between the tech department and business divisions. As IT implements additional digital capabilities in service of the business, this disconnect is widening, inspiring more CIOs to embrace technology business management (TBM), a discipline…

Outsourcing remains strategic in the digital era

With all its emphasis on forward-looking innovation, digital transformation is also triggering increased interest in an age-old IT practice: outsourcing. Most CIOs are migrating applications to public cloud services, offloading operations and maintenance of computing, storage and other capabilities so they can reallocate staff to focus on what’s strategic to their business. The same is…

12 myths of data analytics debunked

In IT, the bigger the hype, the greater the misconceptions, and data analytics is no exception. Analytics, one of the hottest facets of information technology today, can result in significant business gains, but misperceptions can get in the way of a smooth and timely delivery of analytical capabilities that might benefit business users and ultimately…