Where is CRM going? What needs to change to extend its value proposition? These are the questions that I posed to members of the #CIOChat and some noted CRM industry experts. Their answers should be relevant to CIOs, CRM implementers, software providers, and even marketing leaders. They collectively provide all involved in CRM with views…
When it comes to outsourcing, research shows that the proximity of the talent pool is a critical success factor. In fact, a recent survey of almost 4,000 IT leaders and executives in more than 80 countries showed that 28 percent of IT leaders say they planned to increase their “on-shoring” spending in the next year.…
Even though the current presidential administration refuses to recognize it, June is LGBTQ+ Pride month, and tech companies are showing support in various ways. Instagram launched a video series that surprises LGBTQ+ community leaders with the opportunity to interview their role models. Sony has released a special rainbow theme for its PlayStation 4 gaming console.…
In the world of Facebook, Chief Global Security Officer Nick Lovrien says, “A day is a week, a week is a month, a month is a year.” In other words, development there moves quickly. As a company, Facebook owns Instagram, Oculus, WhatsApp, and hundreds others, buying around 160 businesses just last year. The company’s goal…
The 2018 State of the CIO report finds, after years of discord, IT and business are finally learning how to effectively work together to drive strategic initiatives and accomplish shared goals. To do that, of course, organizations need IT talent — but some roles are harder to fill than others. Jobs related to cutting-edge technology…
Name: Mark Hopkins Company: Skullcandy, Inc. Job title: CIO – my area of responsibility includes IT, Digital and Customer Service Time in current role: 2 years Location: Park City, Utah As CIO at Skullcandy, Mark Hopkins is responsible for worldwide IT, Digital, and Customer Service. His team is constantly adapting to and meeting the challenges of…
An NPR Marketplace story caught my eye a little while back. In the article, Aimee Drake, a manager at Portland’s three-location Cup & Saucer Café, explained just how hard it is to hire cooks in a tight labor market. “It is a very specialized skill, particularly for us, being a high-volume restaurant,” she said. Without…
A growing number of IT leaders are joining the contracting community to become interim CIOs. Temporary leadership roles come with their own obvious challenges, such as speed-learning a company’s organizational structure, technology portfolio, and politics. But the interim CIO also has the opportunity to make vital changes in preparation for a permanent replacement. Success depends…
CIOs have never had greater opportunities to impact their businesses. With 81 percent of CEOs viewing technology as the biggest disruptive threat to their organizations, according to KPMG’s new U.S. CEO Outlook 2018 report, more IT leaders are getting leeway to invest in in strategic digital capabilities to reinvent their companies and disrupt competitors. But…
In this lively hourlong discussion, Maryfran Johnson, executive director of CIO programs for CIO Events and the CIO Executive Council, talks with Bernie Gracy, Chief Digital Officer of Agero, the largest provider of roadside assistance services to car makers and insurance providers across North America. Johnson and Gracy talk about the sophisticated data analytics behind…