5 ways AI will transform CRM

The potential for generative AI systems such as OpenAI’s ChatGPT and Google’s Bard to transform how businesses work is being realized. Hype still surrounds some predictions, but change is here, and one of the first product categories to be impacted is CRM systems.  Software-based services are the low-hanging fruit when it comes to this emerging…

12 ways to maximize your cloud investments

Over the past few years, more organizations have gone all in with migrations to the public cloud. But for some “without a concrete strategy, it has led to some obvious challenges with respect to measuring the real value from their cloud investments,” says Ricky Sundrani, a partner in the pricing assurance practice at Everest Group.…

Leadership superpower: Succeeding sustainably

Value Stream Management (VSM) is a powerful methodology that not only streamlines value streams and optimizes processes but also promotes sustainability and creates positive impact. As today’s great leaders recognize, true success is not solely measured by the bottom line but also by the impact a business has on its stakeholders, including employees, partners, and…

5 hard questions every IT leader must answer

Leadership is not something that just happens. Leadership must be measured, managed, and invested in. After all, how IT leaders are selected, trained, evaluated, and compensated materially impacts the future performance of the enterprise. So, again, when was the last time you had a substantive conversation about leadership with your direct reports? How frequently do…

CIOs address the impact of hybrid work

After recent rounds of high-profile layoffs, a lot of technologists are looking for work in a market that’s different from any they’ve experienced. More companies are now set up to support remote work, which offers candidates a wider range of potential employers. The new working models benefit companies, too, since they can now hire people…