CIOs and CDOs: A vital partnership for data value

CIOs collaborate with C-suite colleagues on a regular basis. Given the high value of data and analytics to business, among the most important of these relationships is the one a CIO develops with their chief data officer (CDO). A CDO is responsible for enterprise-wide governance and use of information as an asset, through data analysis, processing, mining,…

3 ways CIOs should drive the future of work

“Who owns and oversees employee experience and the future of work at your organization” is a question I’ve been asking CIOs and IT leaders a lot of late. The ensuing conversation usually reveals a telling disconnect that CIOs should remedy for the health of their companies. Most IT leaders pause before responding to this question.…

Unlocking value and success for partners

By Hock Tan, Broadcom President & CEO In the years that I have led Broadcom, I have found two things to be true for technology leaders: First, success with your customers starts with success with your ecosystem partners; and second, driving ecosystem growth is key to maintaining the growth of your own business. This is…

3 Ways Companies Will Double Down on Agent Experience in 2023

The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40%, the cost of replacing just one agent is between $10k-$20k, and 97% of agents are sometimes or almost always burned out. Unengaged employees (undoubtedly including contact center agents) collectively cost $7.8 trillion in lost productivity, or about 11% of…