HP’s circular approach to IT management case study

With an ambitious 2030 sustainability agenda for its business as a whole, HP wanted to ensure its IT operations supported that larger goal. The company looked at its workforce of 70,000+ employees—and even more devices—and deployed a future-minded approach to managing its PC fleet. To reach sustainable impact goals in its own internal products, processes,…

Avoiding the catch-22 of IT outsourcing

The make-versus-buy decision at the heart of any outsourcing proposition is not as black-and-white as many IT leaders think. Keeping IT work insourced versus contracting with a partner organization no longer needs to be a yes or no decision. Over the past two decades, progressive sourcing models have emerged to enable companies to work more…

Transformation isn’t one size fits all

Recently, we visited with several dozen CIOs and IT leaders across all industries to learn more about the challenges they are experiencing in their current transformation initiatives. The focus of our discussions was on promoting and enabling digitally driven outcomes and quicker business decisions. The conversations reminded everyone that there isn’t a one-size-fits-all approach to the journey…

Top technologies that will disrupt business in 2023

Despite economic uncertainty, the 2023 State of the CIO survey from Foundry reports that the vast majority of CIOs (91%) expect to maintain or increase their tech budget this year. The technologies driving these investments include data analytics, AI, and other means to improve the customer experience, as enterprises seek to drive new revenue to…

How 2 Australian sporting brands leverage human-centric digital innovation to drive new fan experiences in and out of the arena

Creating new revenue streams, identifying untapped audiences and better engaging fans onsite and all year-round are just some of the wins iconic Australian sporting events are chalking up thanks to human-centric digital innovation. If there’s any lesson brands should have taken from the last three years of the Covid-19 pandemic, it’s that investing in digital…

How Can Generative AI Boost Your Customer Experience?

Data velocity – how quickly data is generated and moved – is the key to achieving any number of business outcomes. But it’s especially important in customer experience, according to IDC’s Marci Maddox, Research Vice President Digital Experience Strategies, and Aly Pinder, Research Vice President Aftermarket Services Strategies. “We’re finding that the customer experience is…

Why business resilience depends on software agility

Technology innovation is happening at breakneck speed, creating new opportunities and threats for companies of all sizes and industries. At the same time, ever-evolving macroeconomic conditions are pressuring leaders to drive business outcomes against tighter margins. While today’s business climate certainly feels like a test for the survival of the fittest, your goal should not…