Mobile-first strategy streamlines AZDCS case work

Like many government agencies, Arizona Department of Child Safety (AZDCS) operated on cumbersome, mainframe-based data infrastructure in need of an overhaul. But in the process of updating the system, CIO Linda Jewell and her team realized that a mobile-first strategy would not only facilitate future digital transformation but also enable caseworkers to better engage with…

5 ways businesses are modernizing ITSM

IT service management is a constantly evolving practice that adapts and grows with the pace of technology — or at least, a good ITSM strategy does. By being flexible enough to accommodate sudden and rapid changes, ITSM at leading organizations ensures service and support practices and processes continually align with transforming business needs.    “IT…

What is the balanced scorecard? A framework for organizational success

What is the balanced scorecard? The balanced scorecard is a strategic planning and performance management framework used by business, government, and non-profits to align day-to-day activities with enterprise vision, mission, and values. The balanced scorecard tracks financial and non-financial measures to determine the degree to which the enterprise is performing as desired and when corrective…

Redefining work in the digital age

Intelligent digital assistants comb through big data to discover an obscure insight, triggering real-time rerouting of the supply chain and capitalizing on unmet demand. Software bots automate repetitive data entry tasks, freeing up knowledge workers to focus on analysis and ideation. At an industrial site, predictive analytics uncover a glitch and proactively initiate a fix, heading…

How Autodesk is creating the digital workplace

Rightly so, IT leaders are increasing their focus on their company’s customers in an effort to deliver the highest level of service to those wonderful people who buy their products and services. But while those external customers matter a lot, so do internal customers — employees who come to work every day.  Prakash Kota, Autodesk’s…