What is a Scrum master? A key role for project success

Scrum is a powerful framework for implementing agile processes in software development and other projects. This highly adopted framework utilizes short iterations of work, called sprints, and daily meetings, called scrums, to tackle discrete portions of a project in succession until the project is complete. There are three key roles within Scrum: Scrum master, product…

Moving IT closer to the action at Ryder System

When technology no longer supports your business strategy, but instead informs or even defines it, IT innovation can no longer belong to one function. Rajeev Ravindran, CIO of Ryder System, exemplifies this concept by moving tier one RPA work out of IT and assigning full-time product ownership to business leaders. Martha Heller: What does “digital”…

Mercer streamlines operations with machine learning

Every year, human resources consulting firm Mercer collects more than 30,000 compensation and benefit surveys to help its clients better serve their employees. For years, the process of preparing and cleansing the data required weeks of administrative oversight and back-and-forth communication with clients. In 2017, Mercer started an initiative to bring those back-office operations under…

Operational Excellence Starts with a Strong Foundation

Cloud computing is growing by leaps and bounds. Over 70 percent of companies have shifted at least part of their IT operations to the cloud, according to the International Data Group. To be competitive in the growing cloud-based business market, enterprises need to bolster their cloud services’ reliability. Customer-centric attributes like continuous uptime and ease…

XaaS: Making the shift to services-oriented IT

When Srini Koushik talks about shifting to internal IT services that employees can access in a self-service model — sometimes referred to as “everything as a service” (XaaS) — he likens it to the saying: “The more things change; the more they stay the same.” To read this article in full, please click here (Insider…

Diversity and inclusion technology tools on the rise

Diversity and inclusion is quickly becoming a business imperative. Thanks in part to increased scrutiny from the media and social movements, boards of directors, C-suite executives, business and HR leaders are recognizing how discrimination, harassment, and toxic workplace cultures can negatively impact a company’s brand, its ability to attract and retain talent and its financial…