TBM success stories: Improving the value of IT

CIOs have long struggled to quantify the value of IT services relative to production costs, a financial black box that sows distrust between the tech department and business divisions. As IT implements additional digital capabilities in service of the business, this disconnect is widening, inspiring more CIOs to embrace technology business management (TBM), which largely…

IDG Contributor Network: Price of entry or corporate strategy: how pharma and biotech are approaching digital health

The high costs of drug discovery and commercialization, looming patent cliffs, and increasing regulatory pressure on drug pricing have created a perfect storm of margin and growth pressures on the pharma sector. In an apparent response to these pressures, M&A activity in pharma is back. This month, Bristol Myers Squibb’s announced its $74 Billion acquisition…

ITIL 4: ITSM gets agile

ITIL-based organizations take note: The popular framework has undergone a significant overhaul aimed at modernizing IT service management (ITSM) into a more agile, value-driven business asset. ITIL was last updated in 2011, but it was only a small refresh — the 2019 overhaul of ITIL is on par with the 2007 update, which brought significant…

Wyndham Hotels checks into the cloud

Consumer behavior shifts spurred by home-sharing are forcing some hoteliers to seek help from outside the hospitality sector for a fresh perspective. That’s what Wyndham Hotels and Resorts CEO Geoffrey A. Ballotti had in mind when he turned to the consumer electronics industry to find CIO Scott Strickland in 2017. Since joining Wyndham fresh off…

7 things IT should be automating

To take advantage of innovations like artificial intelligence you must first move away from manual processes. For that reason alone, automation should be a key short-term priority for most CIOs. Automation isn’t just about saving time or money. Done well, automation reduces errors, increases employee satisfaction by freeing staff from tedious tasks, improves the customer…