Top 12 ITSM tools for 2018

As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business, and the tools aimed at supporting your organization’s ITSM efforts are evolving to support those needs. ITSM tools help organizations streamline customer service, typically starting with the IT help desk. These product suites help IT departments…

NDAs stifling tech workers’ voices

Non-disclosure agreements (NDAs) supposedly protect trade secrets and confidential company information. But these days, especially in Silicon Valley, they can silence workers, preventing them from speaking up about misconduct that happens in the workplace. In fact, it’s not uncommon for NDAs to include a non-disparagement clause, which keeps employees from saying anything negative about the…

IDG Contributor Network: 4 organizational design errors C-suite executives have let slip through the cracks

Though businesses depend on innovative ideas and solid customer outreach strategies, these are far from the only factors that determine if your company will be successful or profitable. In fact, one of the biggest indicators of whether you’ll be able to achieve your desired outcomes is how you handle an often-overlooked principle: organizational design. Your…

GM, Synchrony bet big on private clouds

CIOs worldwide are rapidly adopting public cloud services, jettisoning computing infrastructure in favor of CPUs, storage and data analytics rented via the internet. These services, offered by Amazon Web Services, Microsoft, Google and others, enable enterprises to upgrade applications at high velocity in service of digital transformations. Yet some enterprises have boldly built private clouds…

How AI is revolutionizing manufacturing

Artificial intelligence and machine learning are transforming the manufacturing industry. According to a report released late last year by the World Economic Forum, the combination of artificial intelligence, advanced robots, additive manufacturing and the internet of things (IoT) will combine to usher in the fourth industrial revolution. The majority of manufacturing companies, 80 percent, expect…

Top 10 TOGAF 9 certification training courses

The Open Group Architecture Framework (TOGAF) was developed as an enterprise architecture framework for software development. It’s intended to improve the development process by helping organizations create a more systematic approach to reduce errors, stay within budget and align IT with other business units. According to PayScale, the average salary for an IT enterprise architect…

16 time-saving tips for IT leaders

Whether you’re transforming an organization or just want to improve collaboration, eliminating time-wasting legacy practices and streamlining how you manage projects are usually top of mind. So, what practices should you incorporate to save time? And what are some old ways of doing things that need to be sent packing? To read this article in…