How traditional and generative AI are transforming Enterprise Service Management

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). AI is known for enabling intelligent chatbots, predictive capabilities in ticket management, and the ability to identify emerging service issues long before they become problems. Generative AI…

5 key mistakes IT leaders make at board meetings

It’s not uncommon for CIOs, CISOs, and sometimes their direct reports to be called on to participate in board meetings or to present IT strategies and plans to their boards of directors. If you don’t join board meetings often, preparation is paramount, starting with learning about the directors’ backgrounds and reviewing minutes from previous meetings.…

4 key roles that define transformational IT leaders today

In a world where nothing stays the same, the CIO role has evolved and changed — mainly for the better — as CIOs have gained greater visibility and importance. They are increasingly included in board-level discussions on cybersecurity and tech investments for organizational initiatives and are influencing decisions related to planning, strategy, implementation, and operations.…

How CareSource IT is addressing data interoperability challenges in healthcare

One key challenge facing the healthcare industry today is the inability to easily access and share electronic medical information between healthcare providers, clinicians, and patients. This is a significant problem because sharing data between clinical systems and providing patients with easy access to their information enables them to make better-informed decisions and, subsequently, supports improving…

3 things that make a CIO-CFO dream team

“There are plenty of good CIOs and plenty of good CFOs,” says Jim McGittigan, Research VP in the CIO Research group of Gartner. “Part of what makes them good is they understand one another. When they work well together, it has a huge impact on the effectiveness of the organization.” CIOs and CFOs who have…