ESM Efficiency: How Buchanan IT improved quality of service and doubled case support volume

Buchanan Technologies has provided help desk support and managed services to enterprises across the U.S. and Canada since 1988. The company has experienced rapid growth in recent years, swelling to more than 850 employees. From IT help desk to cloud transformation and cybersecurity, Buchanan has earned a reputation for flexible, personalized service that provides strong…

9 tips for recruiting high-end IT talent

Recruiting and hiring high-end IT talent is among the most challenging tasks IT leaders face today. Even amid headlines announcing massive layoffs at tech companies, persuading change-making tech professionals to take up residence at your firm can feel nearly impossible.   “The IT skills shortage is critical, with CIOs losing talented employees faster than they…

5 Zero Trust and SASE trends for CISOs to watch

Last week, I attended the annual Gartner® Security and Risk Management Summit. The event gave Chief Information Security Officers (CISOs) and other security professionals the opportunity to share concerns and insights about today’s most pressing issues in cybersecurity and risk management. While every situation is unique, there are two topics our conversations always seemed to…

When will AI usher in a new era of manufacturing?

Manufacturing processes are industry dependent, and even within a sector, they often differ from one company to another. However, some things are common to virtually all types of manufacturing: expensive equipment and trained human operators are always required, and both the machinery and the people need to be deployed in an optimal manner to keep…

New world, new CIO: How emerging realities are shaping the CIO’s job

In a relatively brief time span, technologies like cloud, edge computing, artificial intelligence, and IoT have taken center stage, and new innovative technologies keep emerging. We’re now navigating a technological landscape that’s growing exponentially more complex and rapidly changing, one that increasingly exceeds the ability of human intelligence to keep pace. This landscape is characterized…

The power of collaboration: SAP celebrates its innovation award winners

Better together In a time when organizations can seamlessly access the cloud to unearth tools like analytics and artificial intelligence (AI), “collaboration with customers and partners around the globe can drive sustainable, impactful innovation,” Timo Elliott, SAP’s global head of partner digital selling and marketing director, told the audience. Let’s think about the recent past – companies…