How to manage cloud exploitation at the edge

Small- and medium-sized businesses and enterprises have accelerated their move into the cloud since the global pandemic. The Infrastructure-as-a-Service (IaaS) cloud computing model enables remote working, supports digital transformation, provides scale, increases resilience, and can reduce costs. However, this shift requires a thorough understanding of the security implications and how a business can protect its…

Leverage Avaya’s Expertise in AI-driven CX Innovation

In the realm of dynamic enterprise architecture, the potential of AI to drive innovation is increasingly recognized, though still a considerable  undertaking  for many large enterprises, especially those with intricate on-premises environments. Ericsson IndustryLab’s recent study notes that over half of such organizations are still struggling to fully integrate and exploit AI, with projects initiated as many  as 5-7 years…

What the CIO role will look like in 2026

Despite characterizations of the modern CIO as a straight-up business leader and strategist, many CIOs still spend the bulk of their time on technical issues.  Many IT leaders today are focused more on security management as well as improving IT operations and systems performance than they are on top-line and strategic activities such as driving…

Generac powers business transformation with data, AI

Being a company’s first CIO provides room to make your mark, and Generac Power Systems’ Tim Dickson has done just that, moving swiftly to help transform the backup generator manufacturer into an energy technology company.   Dickson, who joined the Wisconsin-based company in 2020, has launched PowerInsights, a homegrown digital platform that employs IoT and…

Top 5 Features your ITSM Solution Should Have

Efficiently managing IT services is crucial for businesses of all sizes to remain competitive and meet user expectations. To guide technology leaders in making informed decisions about IT service management (ITSM) solutions, this article reveals the top five functionalities you need to deliver exceptional service to end-users. Throughout our time matching organizations with IT software…

Should you build or buy generative AI?

Whether it’s text, images, video or, more likely, a combination of multiple models and services, taking advantage of generative AI is a ‘when, not if’ question for organizations. Since the release of ChatGPT last November, interest in generative AI has skyrocketed. It’s already showing up in the top 20 shadow IT SaaS apps tracked by…