The hidden costs of outsourcing

One of the biggest mistakes an IT organization can make when outsourcing is failing to consider the total cost of the relationship — including all the hidden costs that are likely to accrue. There has been little incentive to date for service providers to bring these looming financial risks out into the open, so customers…

Re-architecting IT for multicloud: 5 key steps

CIOs today are operating in a complex technology and political climate as they architect their IT infrastructures for a hybrid cloud environment of on-premises, private cloud and public cloud computing services used by both IT and end users. This complexity is reflected in a February, 2017 survey of more than 1,000 IT executives and practitioners by…

7 keys to self-service BI success

Self-service business intelligence (BI) is becoming more popular, as organizations look for ways to make it easier for business users at all levels to glean insights from growing volumes of data. Research firm Gartner in a January 2018 report predicted that by 2019, the analytics output of business users with self-service capabilities will surpass that of…