Increased security, productivity gains and enhancing innovation are among the reasons IT leaders are modernising their device fleets more frequently, new research reveals. Most organisations typically refresh both desktops and laptops on a three to four-year refresh cycle. Yet nearly a third of the 416 IT leaders who responded to a recent survey by Forrester…
“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Ballard is also the technology executive responsible for both the company’s battery electric vehicle (BEV) platform as it shifts to electrification,…
CSM certification Agile practices are being rapidly adopted in project and product management across many industries, and the ScrumMaster is an important leadership role in agile development to not only improve workflow but increase your value as your career evolves. The Certified ScrumMaster (CSM) certification, available through the Scrum Alliance, is an entry-level certification aimed at providing professionals with…
Artificial intelligence has already unlocked opportunities that most organizations never thought possible. Now, it’s time to pay for it, and that’s putting a spotlight squarely on the chief financial officer (CFO), who has increasingly become the gatekeeper deciding which projects get funded and how significantly AI will play a role in enterprise strategy. For the…
The adoption of generative AI in the U.S. healthcare ecosystem has only just begun. Both healthcare payers and providers remain cautious about how to use this latest version of artificial intelligence, and rightfully so. You have to balance the potential benefits of generative AI with significant, important operational issues, such as ensuring patient data privacy…
Over the centuries, Japan has endured more than its fair share of natural disasters – such as the Great Kanto earthquake of 1923 that resulted in close to 40,000 lives lost in downtown Tokyo alone and, more recently, the 2011 Tohoku quake and tsunami that devastated the northeast coast of Japan, killing 18,000 residents with…
Over the last year, generative AI—a form of artificial intelligence that can compose original text, images, computer code, and other content—has gone from experimental curiosity to a tech revolution that could be one of the biggest business disruptors of our generation. Along the way, business leaders in every industry have been scrambling to develop their…
Amir Kazmi is a savvy business leader whose leadership playbook has been shaped by the fact that he’s spent one third of his career in P&L roles. In his current role as chief information and digital officer at WestRock, he’s responsible for developing and executing global information systems, technology, and cybersecurity strategy in addition to…
As the digital era paves the way for new economic platforms and opportunities, it also leverages the role of cross-industry collaboration, especially in technology. Historically, the technology partner relationship used to be a body count per dollar efficiency ratio, which focuses on getting work done while best optimising the budget. However, this partnership model cannot…
Digital services are the lifeblood of any modern enterprise, acting both as the face of the business to customers and the backend muscles that keep the organization moving. But the complexity of these services is greater than ever and continues to grow. Even as organizations modernize some technology components, IT must continue to maintain their…