IT service management is a constantly evolving practice that adapts and grows with the pace of technology — or at least, a good ITSM strategy does. By being flexible enough to accommodate sudden and rapid changes, ITSM at leading organizations ensures service and support practices and processes continually align with transforming business needs. “IT…
There’s a lot of data available about the gender pay gap, but new research from cloud compensation services provider PayScale demonstrates how the racial wage gap means black and brown tech workers do not get equal pay for equal work. The research, as discussed in this blog post, shows that “… for certain minority groups,…
Charles Darwin was rumored to have said something to the effect of “It’s not the strongest or smartest that survives. Rather it’s the species that’s the most adaptable to change.” This axiom has never been truer in the business world than it is today. Adapting to market trends has always been the difference between becoming…
In this episode, host Steve Ragan talks with Engin Akyol, CTO at Distil Networks at the Black Hat 2018 conference, about bot account takeovers and how they can be detected.
Read More from This Article: Detecting bot attacks | Salted Hash Ep 44
Source: News
AI may be feared as the next great job killer, but many of the AI tools and services currently available focus on improving business productivity rather than replacing employees. In fact, nearly two thirds of employees in a recent UK survey conducted by software company ABBY said they’d be happy to hand over tasks like…
The 2014 hacks of Sony Pictures sent shockwaves through executive suites in every industry, but for many in the financial services industry, it was especially sobering. Pooling their resources, the industry responded with an initiative designed to step up the financial sector’s cyber resiliency. “Thinking about what you’d do, as a financial services organization, if…
Intelligent digital assistants comb through big data to discover an obscure insight, triggering real-time rerouting of the supply chain and capitalizing on unmet demand. Software bots automate repetitive data entry tasks, freeing up knowledge workers to focus on analysis and ideation. At an industrial site, predictive analytics uncover a glitch and proactively initiate a fix, heading…
Rightly so, IT leaders are increasing their focus on their company’s customers in an effort to deliver the highest level of service to those wonderful people who buy their products and services. But while those external customers matter a lot, so do internal customers — employees who come to work every day. Prakash Kota, Autodesk’s…
Robotic process automation (RPA) has become a popular go-to technology for insurance companies looking to automate data entry and replace paper shuffling. One insurance provider is embracing RPA in a different fashion: Automating computing infrastructure to free up engineers to focus on more strategic tasks. Anthem has implemented more than 130 RPA “bots” to manage…
Ed Toner expects his IT workers to embrace agile principles, but he also wants his business-side colleagues to do the same. So much so that Toner, CIO for the State of Nebraska, stipulates agile principles (specifically the need for their ongoing participation in software development and deployment) in the contracts IT signs with the various…