New technologies like machine learning, cloud computing and IoT are changing how businesses serve clients and customers. Deploying these technologies in an IT service management (ITSM) environment can help businesses offer better customer and client service, while eliminating errors and monitoring service processes in the business. It’s becoming an increasingly important methodology in the enterprise…
Taking it to the top Image by Getty Images The dot-com era is widely remembered as a time of excess, experimentation, hubris, and whimsy in the tech industry. Well, tech may have matured a bit, but there are still some “out-of-the-box” job titles out there—and they’ve spread into the wider world of business, and upstairs…
Last week we learned that the Trump administration is attempting to erase the entirety of transgender rights in the U.S., introducing a new policy by which gender would be determined solely by a person’s assigned genitalia at birth. It’s more important than ever to stand up for trans rights. If the current government will not,…
Every company wants to be innovative. In many instances, information technology plays a crucial role in enabling innovation initiatives. Unfortunately, there’s no standard formula or framework for managing technology-driven innovation within a commercial enterprise. Every company has to establish methods of identifying, vetting, selecting and implementing innovation opportunities that are effective within the context of…
Suddenly, after years of planning, managing, exceeding goals and conquering challenges, you realize that you no longer really care very much about your work. Formerly exciting activities, such as leading, influencing and innovating, don’t matter much anymore. These days, your biggest work-related thrill is playing the games you find on Slack. There’s a word for…
As is the case with most tech shows today, digital transformation was front and center at last week’s GITEX technology show in Dubai — the largest such conference in the Middle East. Not only did vendors demonstrate their enabling technologies, but govenment agencies showcased the technology they are using. For most organizations, the top area…
Some chief digital officers (CDOs) have a marketing background, and some come from the start-up world. At Principal Financial Group, where “digital” is a business strategy that uses specific technologies, the CDO has a background in strategy and in IT. Gary Scholten, CIO and CDO at the firm, discusses his dual role and how the…
If you’re an Oracle customer, you’ve probably been invited to move some of your spending with them to a subscription model. Now Oracle wants to make it easier for you to move your own customers to subscription-based pricing too. Oracle Subscription Management is a new cloud application the company unveiled at its OpenWorld event in…
In Sunil Gupta’s book “Driving Digital Strategy,” he explains why incumbents are increasingly struggled as new and nimble players enter their established markets. Disruptors or challengers offer customers new, innovative business models and in many cases redefine long established market boundaries. This poses a significant threat to the old guard especially if they are found…
Cutting-edge companies are turning to artificial intelligence and machine learning to transform how they interact with customers, strengthening those relationships, distinguishing themselves from competitors, and increasing revenues. At the center of this transformation are technologies such as chatbots, recommendation engines, personalized communications, intelligent ad targeting, and image recognition. Gartner analyst John-David Lovelock predicts that AI-derived…