One day you wake up with a pain in your side that persists. You want to be seen by a medical professional, but you don’t want to go through the hassle of making an appointment and schlepping to your doctor. Most large healthcare organizations now allow you to make an appointment with a physician and…
Aerospace and industrial giant United Technologies depends on innovation to meet the demanding needs of its corporate and government customers. To ensure a steady pipeline of profitable new ideas, the company created United Technologies Advanced Projects (UTAP), a startup-like organization that builds and pilots products and services with the potential to positively disrupt the company’s…
Amid a frenzy of innovation in robotic process automation and artificial intelligence, CIOs are scouring their enterprises for tasks that can be automated. In a recent survey of tech-sector business leaders, the Consumer Technology Association found that just 10 percent of respondents aren’t planning to automate any job functions over the next five years. That…
Did you know that in 1984, 37 percent of computer science degrees were held by women? Today, that figure is just 19 percent. Even when women do choose STEM careers, only 26 percent work in technical roles, compared to 40 percent of men. And in technology specifically, the women who enter the industry leave at…
Digital transformation in a necessary element in the success of any company today, but the cold, hard truth is that most organizations will fail in these efforts. A good part of the reason is that digital transformation can mean different things to different companies and is basically hard to define. Conflicting terms like digitization and…
If you wait until an exit interview to find out why a valuable employee has decided to move on, you’ve missed a golden opportunity — not just to keep a productive member of your team but to identify and fix issues within your organization before you lose others. Employee retention is a critical issue as…
If data is the new oil, then knowing how to refine it into actionable intelligence is the key to unleashing its potential. To this end, CIOs are playing with predictive analytics, crafting machine learning algorithms and battle-testing analytics solutions in pursuit of businesses efficiencies and new ways to serve customers. Hyperaware that reducing costs or…
You’ve probably seen initiatives ranging from technology projects to process innovation projects to wider-scope projects. A lot of money, time, and effort was invested in these projects. What have been the outcomes? Positive business outcomes are always expected at the time decisions are made to launch projects. The question is: what have been the actual…
Welcome to the Fall 2018 digital issue of CIO. You’ll learn how digital transformation and a renewed emphasis on customer experience have CIOs shifting their organizations’ focus from projects to products, what it means to deliver IT as a product, and why it is a key component of an agile transformation. Contents IDC INSIGHTSWho’s…
ServiceNow is among the leading ITSM tools available today. The cloud-hosted IT management platform helps businesses manage and maintain IT infrastructure — a key role for today’s leading enterprises. IT pros looking to get an edge in their IT service management careers can do so by pursuing ServiceNow credentials. ServiceNow offers three certification paths for…