It’s strictly a numbers game when it comes to measuring the various aspects of IT success. Positive KPIs generally indicate that all is well with specific IT operations and services. Negative numbers, on the other hand, warn that IT efforts may be headed in the wrong direction or are already actively damaging enterprise goals. To…
CIOs who have led successful executive management careers often see corporate board service as the next stage of their career. For years, this was a tall order, as boards prized CEO experience over technology. But today, with cyber risk, digitization, and innovation threatening to disrupt long-established companies, the tides seem to be turning, says Debra…
The rise of virtual or artificial intelligence (AI) assistants has been underway for some time now with the growing popularity of products such as Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortana, and Google’s Assistant The technology — which has been trained to understand voice commands and complete tasks for users — is also making headway in…
What is ITIL? The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages of the IT service lifecycle. ITIL’s systematic approach to IT service management…
Upgrading IT systems, overhauling business processes and stacking talent benches are crucial undertakings of any digital transformation. But many CIOs have realized that if employees are going to improve the way they serve customers, they must provide employees with a high-quality digital workplace. In fact, by 2020 the greatest source of competitive advantage for 30…
The Consumer Electronics Show (CES) and its organizer, the Consumer Technology Association (CTA), is under fire again. This time it’s for revoking a women-owned robotics startup’s award after implying their product is “immoral.” Let’s get this out of the way: Yes, it’s a sexual wellness device designed by a team of women, for women, in…
CIOs frequently lament the dearth in tech talent when discussing the challenges to their digital transformation efforts. To help fill this void, enterprises are increasingly turning to a tried and true source: higher education. But with a twist. The talent pool for emerging technologies, such as artificial intelligence (AI), machine learning (ML) and internet of…
It’s a familiar failing of many IT projects. As teams move from one project to the next, “it’s almost like every program starts with a fresh mindset, instead of trying to iterate on what we’ve already launched,” says Sreelakshmi Kolli, vice president of IT at Align Technologies. “They lose continuity of thought.” But Kolli is…
Digital transformation requires vision, leadership, process change, and technology. But as important as any of that, says Arthur Hu, CIO of Lenovo, is changing the “hearts and minds” of every employee in the company. I caught up with Hu to learn how he uses everyday innovation, identity, and teamwork to challenge long-held ideas about technology…
Top technical skills that will get you hired in 2019 Image by Getty / Modified by IDG Comm. Landing the perfect IT job is never easy, but certain technical skills can smooth the way, especially if they’re in high demand. Job search platform Indeed has analyzed the fastest-growing terms used by job seekers when searching…