Replicate knowledge to save your teams from the future

Recently there’s been a spate of articles and white papers on “future proofing” IT organizations, which, in the end, is another way to talk about talent risk management. One good example is an ebook from Gartner, aptly named Future-Proof the IT Workforce. The authors argue that CIOs should first look inside their own organizations to fill critical roles because it will lead to more predictable outcomes given…

Product-based IT makeover pays off at PVH

Digital transformation has redefined the retail industry, forcing a radical rethinking of how retailers leverage technology. To thrive, savvy retail organizations are moving beyond click-and-collect e-commerce to creating innovative business models that blur the physical and digital worlds. Here, digital assistants are emerging as a key solution. PVH, one of the world’s largest apparel companies, is one…

How to build a next-generation IT workforce

Fresh out of Clemson University in 2016 with a degree in computer science, Kirsten Erich accepted an IT position at TIAA, but it wasn’t just any developer role. Erich was among a few dozen newly-minted grads recruited as a TIAA Technical Associate (TA), a rotation program designed to maximize the potential of new hires while…

The innovation agenda: 4 tips for creating your own disruption

CAMBRIDGE, Mass. – Well-established organizations face distinct challenges when it comes to innovation, and the risk of complacency against these headwinds can be existential. Neil Thompson, a research scientist with MIT’s Computer Science and Artificial Intelligence Lab, has been studying how companies approach innovation and has taken a look at firms’ attrition on key indices…

What it takes to hire top data science talent

When it comes to hiring data scientists, top salaries and free food may not be enough. Given the current crunch for data science talent, it might seem like the usual laundry list of startup-like benefits and perks targeted at rockstar tech talent —on-site gyms, break rooms with video games and pool tables, and so on…

Top 6 chatbot building platforms

As the world obsesses about a future filled with autonomous cars and robot workers, the simple chatbot has become today’s reality on the front lines of customer service. Companies are deploying platoons of talking AIs, integrating chatbots into every facet of communication between users and company. The current generation of chatbots emerged from two traditions.…

Analytics success starts with a center of excellence

Artificial intelligence and data science offer great promise for delivering business value across the enterprise. IT organizations and lines of business units alike are rushing to make good on this potential, but AI and data science initiatives can’t be rushed. Yes, there are instances in which an individual with some expertise in data science grabs…