At Waters, a digital workplace strategy pays off amid crisis

As the coronavirus pandemic continues to impact enterprises worldwide, some CIOs feel relieved that they elected to give their workplaces digital makeovers. Waters Corp. CIO Brook Colangelo is one of them. Colangelo migrated the maker of pharmaceutical equipment to cloud productivity and collaboration software before the pandemic hit. The move away from on-premises solutions has…

7 secrets of successful remote IT teams

When there’s a contagious disease outbreak, a natural disaster or any other type of widespread emergency, IT team members may be required to work from home or at some other safe location until normal business operations can resume. Maintaining productivity and ensuring that essential IT services continue functioning uninterrupted throughout the emergency period can be…

8 tips for managing a remote workforce

No one expects a pandemic, but those who created contingency plans are easing into the transition. For the rest of us, here are eight ways to keep things running smoothly while ensuring your approach reflects the reality of the epidemic and gauges how your employees are faring during the crisis. Read More from This Article:…

What is the Zachman Framework? A matrix for managing enterprise architecture

What is the Zachman Framework? The Zachman Framework isn’t exactly a methodology, at least not in the way most IT management frameworks are, mainly because it doesn’t offer specific processes for handling data. Instead, it’s considered an “ontology” or “schema” to help organize enterprise architect artifacts such as documents, specifications and models. The framework considers…

Top 14 ITSM tools for 2020

As technology proliferates throughout today’s digital organizations, IT service management has become a critical facet for serving the business, and the tools aimed at supporting your organization’s ITSM efforts are evolving to support those needs. ITSM tools help organizations streamline customer service, starting with the IT help desk. These suites help IT departments maintain ticketing…