Help desk software is designed to streamline customer service and create a functional, centralized point of contact for incident ticketing, customer issues and tracking the quality of customer service. Help desk tools focus on automating tasks such as assigning tickets, answering basic queries for customers, categorizing incidents or problems and tagging the necessary employees when…
If only measuring software development productivity and tracking team performance were as simple as counting lines of code or hours worked. But the efficiency of software engineering teams, as with any technical or creative work, cannot be measured in quantity alone. The quality of the work and the collaboration of the team impact productivity in…
In this the second of our two-part episode on ‘Women in IT’ we delve a little deeper into what sexual discrimination looks like, and continuing the broader conversation about diversity, while also sharing some important facts that really challenge some of the key assumptions in this debate. And as one of Australia’s most respected and…
Digital business efforts have accelerated in the face of COVID-19, with leading enterprises and government agencies quickly implementing digital capabilities to support remote and virtual engagement. Now, they have turned their attention to widespread optimization and revenue generation opportunities. CIOs, along with other members of the executive team, are on the implementation front lines. Given…
Design thinking is fast becoming a key ingredient for successful digital transformation. But what exactly is design thinking, and how are leading CIOs harnessing its power to enhance business value? Design thinking practitioners observe and analyze user behaviors to gain insights into their needs and wants, according to Gartner. They then use those insights to…
A big reason why we all use clouds these days is to save money from running our own server rooms and data centers. But, if you don’t use clouds correctly, you can still lose money. Here’s how to avoid those costly mistakes. Read More from This Article: 5 ways to avoid cloud waste Source:…
Not even the global COVID-19 pandemic can stop industry leaders from using digital platforms and emerging technologies to generate new revenue streams. Land O’Lakes and Microsoft have partnered to build cloud, edge computing, sensors and AI solutions to improve services for farmers and dairy producers, propel sustainability initiatives and boost broadband connectivity in a rural…
In a world with high stress deadlines and high maintenance bosses, the promise of low-code development tools sound great: With a few clicks, non-coders can stand up a simple app in a snap. That’s the sales pitch from a wide range of vendors that have latched on to the “low code” buzzword. The marketplace is…
The meeting went south almost as soon as it started. A company was moving from a service-driven to product-driven business model and adopting an agile approach at the same time. Al Sporer, executive vice president and general manager for digital consultancy Anexinet, was there to facilitate. Less than five minutes in, a longtime general manager…
“How should we adapt our cybersecurity controls to address the new WFH reality?” This question is top-of-mind for CIOs and security executives. When it comes to cybersecurity in the post-COVID era, every CIO needs an answer to three key questions: What are the changes in usage patterns and architecture in my IT environment? How do…