When you’re selling an active retirement community and medical care to seniors, high-touch, in-person interaction is the gold standard. At Erickson Living Management, prospective clients are typically courted with one-on-one tours of facilities and amenities, a walk-through of their potential residence capped off with a meal in one of the company’s many on-site restaurants. Erickson’s…
Chris Boyd co-authored this article. Companies today need to transform to develop new digital capabilities that will allow them to meet evolving customer preferences, grow recurring revenue, or become an AI-first organization. All these scenarios require coordinated efforts that traverse business units and functions, from product strategy to technology architecture and everything in between. Planning…
Budget overruns have always been a litmus test for project success or failure. In 2020, the COVID-19 pandemic made staying within budget became a bigger nightmare, with the most successful companies, and the best project managers, put to the ultimate test of prudently managing financial resources during massive uncertainty. Many stakeholders have had to reexamine…
Retail is being reimagined on the fly to safeguard shoppers during Covid-19 and to keep pace with the convenience of shopping online. One of the most compelling new opportunities enables customers to simply pick up what they want and leave without having to wait in line or deal with the checkout process. While seemingly the…
For decades the face of Big Tobacco, Phillip Morris International (PMI) is leaning into IT to remain relevant in an industry undergoing disruption. With light shed on its dark history of concealing scientific evidence of the health impacts of smoking, cigarette smoking has reached its lowest levels among adults in decades, spurring the $80 billion…
Artificial intelligence (AI) promises to help enterprises boost productivity, business agility, and customer satisfaction while shortening the time required to bring new products and services to market. Yet as more IT leaders plunge their organizations deep into AI science, many are finding disappointment rather than success. A 2020 IDC study, for instance, found that 28%…
Robinhood is an online trading platform that is on a mission to democratize finance and make it possible for everyone to participate in the financial system. The company has experienced explosive growth in the past year, the growing pains that go with it, and some important lessons along the way. Adam Wolff spent two years…
A pandemic makes CIOs and CISOs strange bedfellows, and this year they have had to work together more closely than ever under unprecedented circumstances. The result? The state of the relationship has generally improved. Organizations across the board have accelerated their digital initiatives and migrations to the cloud to support remote workers and customers in…
Jake Fritz is VP and CIO of Emerson, a global $18 billion company. Traditionally known as an electric products company that makes valves and other process control equipment, Emerson has an expansive footprint as a software and smart devices company. I spoke at length with Fritz about the critical role that he and his global…
SolarWinds is recommending that customers hit by the Trojan embedded in a version of its Orion network-monitoring platform update to a new release of the software as Microsoft, Cisco, others weigh in.
Read More from This Article: SolarWinds Trojan: Affected enterprises must use hot patches, isolate compromised gear
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