CIOs and other top IT leaders do incredible things for their businesses, executing and conceiving business advantages through the innovative use of technology. That’s why CIO.com honors each year the best CIOs and related IT leaders for their innovations, strategies, and delivery of business value. To do so, CIO bestows the CIO 100 awards in…
“O what a tangled web we weave,” explained Scottish novelist Walter Scott, “when first we practice to deceive.” But no matter how tangled the web when someone else is the target, it has nothing on the mess that happens when we’re fooling ourselves. And fool ourselves we do — not because we deliberately want to…
If 2020 taught tech leaders anything it is to expect the unexpected, as the coronavirus exacted a considerable toll from businesses worldwide. But CIOs still have their jobs to do, driving digital strategy that provides stellar employee and customer experiences. Trends that bubbled up in the second half of 2020 — including migrations to cloud…
In recent years, CEOs and CFOs are being held to greater account for the financial, operating, and brand damage that is being delivered by poorly executed ERP replacement initiatives. In 2016, the CEO of Israel Chemical Limited (ICL) resigned in part due to the cost overruns associated with the company’s SAP deployment. And the CEOs at Sleep Number and Hertz have…
When I published my year-end forecasts last year, I started with this: Short of a “black swan” event, 2020 will see a slow but steady advance in healthcare’s digital transformation. As it turns out, I was indirectly predicting the mother of all Black Swan events, namely the pandemic. The pandemic has created what could be…
Carrier and Amazon Web Services (AWS) have agreed to build a digital platform, the latest in a series of deals in which enterprises are parlaying public cloud arrangements into strategic co-innovation. The leading provider of HVAC, security and building automation technologies is partnering with AWS to build Lynx, a connected cold chain that delivers real-time…
When you’re selling an active retirement community and medical care to seniors, high-touch, in-person interaction is the gold standard. At Erickson Living Management, prospective clients are typically courted with one-on-one tours of facilities and amenities, a walk-through of their potential residence capped off with a meal in one of the company’s many on-site restaurants. Erickson’s…
Chris Boyd co-authored this article. Companies today need to transform to develop new digital capabilities that will allow them to meet evolving customer preferences, grow recurring revenue, or become an AI-first organization. All these scenarios require coordinated efforts that traverse business units and functions, from product strategy to technology architecture and everything in between. Planning…
Budget overruns have always been a litmus test for project success or failure. In 2020, the COVID-19 pandemic made staying within budget became a bigger nightmare, with the most successful companies, and the best project managers, put to the ultimate test of prudently managing financial resources during massive uncertainty. Many stakeholders have had to reexamine…
Retail is being reimagined on the fly to safeguard shoppers during Covid-19 and to keep pace with the convenience of shopping online. One of the most compelling new opportunities enables customers to simply pick up what they want and leave without having to wait in line or deal with the checkout process. While seemingly the…