The key to running an effective organization, we’ve been told for decades, is delivering work products through well-designed and -managed processes. Process is hailed as the path to organizational nirvana, in the form of repeatable, predictable results. But CIOs who start process initiatives by designing processes and training staff in their use are akin to…
Enterprises across the country are rethinking how much office space they need post-pandemic, as knowledge workers and admin staff show no signs of wanting to let go of the conferencing and collaboration tools that enable them to log in from home. Gary Desai, CIO at Discount Tire, has another real-estate question on his mind, though:…
Several years ago, a database corruption issue at the U.S. Patent and Trademark Office (USPTO) brought parts of the agency’s electronic filing system down for days. The IT platform it depended on was nearly two decades old, which spurred the agency to bring in a new CIO with a mandate to overhaul its IT systems…
What is a project manager? Project managers play the lead role in planning, executing, monitoring, controlling, and closing out projects. They are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. If you are looking for a career in IT and wondering…
For years, companies have been striving to develop analytics capabilities, not just to understand past performance, but to anticipate trends and future events to improve agility. Increasingly, companies are deploying predictive analytics to make their services more efficient, develop products, find potential threats, optimize maintenance, and even save lives. Predictive analytics apply techniques such as…
If there’s one key component for AI success, it’s data. But even organizations steeped in data and well-versed in the use of analytics can struggle to establish reliable, automated data pipelines to fuel machine learning strategies. Discover Financial Services found itself at this crossroads in 2019, when its developers and data engineers were coping with…
Anju Nair had taken 15 years off from her career in tech as an IT consultant. After working in India, Europe, and the US for over seven years, she found it difficult to strike a healthy work-life balance. And after having trouble conceiving, she decided to step back from her career and take time to…
It’s a mistake for IT leaders to believe that managing a hybrid team is like managing the full work-from-home teams of 2020 or the on-shore/offshore teams of the previous decades. Today’s emerging hybrid environment is different, more complex, and fraught with organizational risk. IT’s traditional organizational structure, culture, and processes for managing virtual resources around…
Mojgan Lefebvre, EVP and Chief Technology and Operations Officer at Travelers, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. They will discuss AI in customer engagement, data culture, agile work, and more. This episode is sponsored by Cisco. Discover more at newsroom.cisco.com. To…
Max Masure endures being called the wrong name, however unwillingly, because certain companies’ technologies don’t offer an option for customers to share anything other than their legal names. As an ethical UX researcher and a transgender nonbinary queer person, Masure (they/them) considers it an unacceptable practice that harms individuals, counters inclusion, and ultimately hurts business.…