For years ServiceNow has been viewed predominantly as an IT service management (ITSM) vendor. Under CEO Bill McDermott, however, that strategy has shifted, and the company is evolving its Now platform to increasingly underpin processes in other areas of the enterprise. Central to this shift is Now’s emphasis on workflows. “At [Now’s] core, there is…
More than a decade into cloud adoption, CIOs still report that a lack of the latest needed skills has slowed or stymied their cloud strategies. One recent report, for example, found that the lack of in-house skills was a top inhibitor of cloud programs, coming in at No. 3 just behind cost and security concerns.…
The healthcare industry in the US is a $3 trillion market, and despite Big Tech companies like Google, Amazon, Apple, and Facebook trying to take over various aspects of it for years, they’ve failed miserably. The reason? Without a complete understanding of the operating model, healthcare can’t be disrupted by technologists, specifically on the health…
The use of artificial intelligence in the hiring process has increased in recent years with companies turning to automated assessments, digital interviews, and data analytics to parse through resumes and screen candidates. But as IT strives for better diversity, equity, and inclusion (DEI), it turns out AI can do more harm than help if companies…
As a leading business intelligence tool, Power BI offers business users power and flexibility in dealing with data. The Microsoft tool provides everything from Excel integration to enterprise reporting and an increasing number of AI features that simplify getting deeper insights. In fact, the latest Forrester Wave report on augmented BI goes as far as…
Project teams that lack diversity may be hindering not only project outcomes, but overall return on investment (ROI). According to the Project Management Institute (PMI)’s 2020 Pulse of the Profession research, 27% of surveyed companies plan to put diversity and inclusion (D&I) initiatives on hold — a mistake, PMI suggests, because 88% of project professionals…
Ted Colbert is president and chief executive officer of Boeing Global Services, where he leads the aerospace services development and delivery model for commercial, government and business aviation industry customers worldwide. Prior to becoming CEO in October of 2019, Ted served as Boeing’s CIO and senior vice president of information technology & data analytics. In…
In late 2018, it was announced that Carrier would spin off from United Technologies Corporation (UTC) into an independent, publicly traded company. Carrier, a leading provider of HVAC and refrigeration systems, building controls and automation, and fire and security systems, started trading publicly on the NYSE on April 4, 2020. Transition service agreements (TSAs) with…
Growing up in the barrio in San Antonio, Texas, and later attending a private school on scholarship, Jesse Carrillo got adept early on at playing to a diverse crowd. The tech-inclined Carrillo didn’t exactly fit in with the rough gangs at home. Yet at school, he stood out from the wealthy, mostly white student population…
While there are several culture-related issues that can be barriers to innovation, one of the most common is not-invented-here (NIH) syndrome. NIH syndrome is the condition where internal project teams will often reject the majority of ideas since they come from the outside. This applies not only to ideas coming from outside the organization, but…