By Todd Zerbe, Senior Vice President, Engineering for Avaya The mass workplace exodus of 2020 was full of ups and downs. The beginning was bliss (how could you not love working from home?). Now almost two years later, the end – assuming it’s somewhere in sight – feels draining. The pandemic has proven the value of tearing…
By Steve Forcum, Sales Engineer, Chief Evangelist, and Podcast Host for Avaya In the final part of this 3-part series we are visited by the Ghost of Contact Centers, Future. It is time to ask ourselves—what actionable insights can be realized and implemented? The potential to deliver a win/win/win for all parties involved is achievable, and…
When Adrian Jones became the sole enterprise architect for fast growing diagnostics giant SYNLAB in 2018 he knew the traditional, bureaucratic approach to EA he had seen in the past wouldn’t work. Jones, SYNLAB’s group head of enterprise architecture, needed to quickly gather and analyze enough information to deploy new systems across hundreds of sites…
If there’s one thing businesses have learned over the last 12-18 months, it’s that resilience, agility, and adaptability are more important than ever. Modern organizations must be able to rapidly respond to unexpected disruption, be that a global pandemic or a cyber-attack. At the same time, they must be able to pivot their operations and…
A long time ago, all it took to run an IT service desk was a couple of spare desktops, a phone line, and a bad sense of humor. Now, information technology is the backbone of the enterprise and the job has grown with the responsibilities. Many companies would take a significant hit if a sustained…
Like many companies today, GlaxoSmithKlein has spent the past several years striving to derive more value from its data, and it has big goals for using data as a business accelerator. CIO’s Thor Olavsrud sat down with Shobie Ramakrishnan, SVP and chief digital and technology officer of pharma commercial at the UK-based global healthcare company…
Riding the digital transformation wave that accelerated during the pandemic, enterprises will continue their aggressive push to leverage technology both to fuel innovation and transform business operations in 2022. To do so requires tech investments. In acknowledgment of this, companies are increasing budgets for new and existing technologies. Overall digital spend is projected to be…
Vipin Gupta spent nearly eight years as CIO at Key Bank before joining Toyota Financial Services in 2018. While he leads all aspects of digital transformation and information technology, as chief innovation and digital officer of TFS he is building a more digitally savvy workforce. Recently I spoke with Gupta about the transformation he has…
IT organizations worldwide are still reeling from the discovery of a major security vulnerability in Apache Log4j, an open-source logging utility embedded in countless internal and commercial applications. By submitting a carefully constructed variable string to log4j, attackers can take control of any application that includes log4j. Suddenly, cybercriminals around the world have a blueprint…
Telehealth is a virtual healthcare delivery system, and it has become a permanent fixture in healthcare delivery accelerated by the pandemic. Now, healthcare leaders are looking to expand and improve their telehealth products. More than just telehealth The growth of telehealth has revolutionized the healthcare industry, allowing hospitals across the United States to take advantage…