One day in 2020, most office workers went home and stayed home, many of them for over two years now. Work from home (WFH) employees kept businesses running. Acceptance—often grudging–of WFH by C-suites, record-low unemployment, and fears of pandemic resurgences now mean that WFH will probably become work from anywhere (WFA) plus return to office…
When Catherine Luelo installed a new reservation system while an executive at WestJet Airlines Ltd., the change in technology inadvertently knocked the airline’s entire commercial website down for days. That bumpy implementation might have been a harsh lesson, but it helped teach Luelo the skills to navigate large technical system implementations, communicate the risks involved…
Quand elle était cadre chez WestJet, Catherine Luelo a supervisé l’installation d’un nouveau système informatique de réservation. Résultat? Le changement a causé la fermeture du site de la compagnie pendant des jours. Cette expérience a été une dure leçon, mais lui a permis d’acquérir les compétences requises pour gérer le déploiement de vastes systèmes; et…
Digital transformations are not just about technology, they’re also about business change. As technology increasingly permeates every aspect of the enterprise, the lines are blurring, with business unit employees frequently becoming business technologists and purchasing their own software and services. Nearly three-quarters (74%) of technology purchases are funded, at least in part, by business units…
Alorica is a privately-owned and operated provider of customer experience solutions to Fortune 500 and digitally-native companies, and employs approximately 100,000 people globally. The company operates a global hybrid model—both on site and through a work-at-home platform—and provides a range of solutions from customer care to financial solutions and customized digital services. As such, the…
One week before the pandemic struck, Air Canada used SAP technology to implement a fully integrated suite of procurement solutions, enabling employees to seamlessly and efficiently begin working from home. Given its enviable record in generating less atmospheric carbon, water waste and noise, Air Canada has attempted to export its forward-looking philosophy to all aspects…
Three years ago, online travel agency Priceline started its cloud journey with a goal to create a more flexible and agile technology infrastructure, says CTO Marty Brodbeck. That effort included modernizing applications following the 12-factor methodology, “moving them into Docker containers, and then streamlining that process by running them in Kubernetes on Google’s GKE Edge.”…
The race towards the cloud Cloud adoption has been a top CIO priority, accelerated by the pandemic as organizations speed up their digital transformation initiatives. IDC forecasted worldwide “whole cloud” spending will surpass US$1.3 trillion by 2025. For technology leaders, the cloud presents significant opportunities to enhance business innovation and competitive differentiation. More than operational…
You could say that, in the past, occupational safety lacked imagination. When construction began on San Francisco’s Golden Gate Bridge in 1933, it was still considered a novel idea to rig up a simple safety net under the structure. That net caught 19 falling workers. But these days, digital technology is inspiring a new era…
Every CIO understands that when it comes to the technical performance of your company and protecting the reputation of your brand, the buck stops with you. In an age where every brand is considered a digital brand because the customer’s main touchpoint is a mobile application, the CIO is the head of product and Chief…