Thermo Fisher transforms its customer experience

With its business rapidly growing and customer expectations rising, Thermo Fisher Scientific is turning to machine learning and robotic process automation (RPA) to transform the customer experience. Formed from the merger of Thermo Electron and Fisher Scientific in 2006, Thermo Fisher Scientific is one of the world’s largest suppliers of scientific instruments, reagents, and services,…

Gulfstream Aerospace CIO Sheryl Bunton on digital business acceleration

Sheryl Bunton, SVP/CIO at Gulfstream Aerospace, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss digital business acceleration, intentional innovation, IT’s “agility layer” and more. Watch the episode: #id62f56861be300 .jw-wrapper::before { content: “CIOLL22_012_Sheryl_Bunton_1” !important; } Listen to the episode: CIO Leadership Live …

Join the CIO Experts Network

B2B technology experts are an invaluable part of our strategy to inform and engage with technology decision-makers who rely on CIO.com, CSOonline.com, and other Foundry editorial brands. Part of our mission is to help leading technology companies reach these audiences with timely, compelling, and thought leadership content. To that end, we are introducing the CIO…

Sitecore’s Release of XM Cloud Empowers Brands and Marketers to Maximize Consumer Engagement

The true long-term effects of the COVID-19 pandemic on consumer shopping habits won’t truly be understood for years, but its effect on digital transformation is immediately evident. What we know for certain is that consumers and business buyers expect lightning-fast digital experiences, available on any content device, and the experience has to mirror the ease…

Unlocking the hidden value of dark data

IT leaders seeking to derive business value from the data their companies collect face myriad challenges. Perhaps the least understood is the lost opportunity of not making good on data that is created, and often stored, but seldom otherwise interacted with. This so-called “dark data,” named after the dark matter of physics, is information routinely…

8 strategic imperatives for SAP transformation success

The rise of business transformation initiatives has IT leaders rethinking the way they evaluate, select, and negotiate technology and IT services deals today. Pivoting away from a serial approach to evaluation and selection, forward-thinking IT leaders are instead employing an integrated sourcing strategy tailored to facilitate business and IT transformations. Several dynamics are fueling this…