3 nonprofits committed to empowering women in tech

A 2020 report from McKinsey found that companies with stronger gender diversity numbers were 25% more likely to outperform their less diverse competition. Yet, while companies have placed a greater emphasis on addressing the gender gap of late, women remain largely underrepresented in IT positions. Here, a number of factors are at play, not the…

Agritech forces gain ground across Africa

“Land never deceives” is a common slogan of farmers around Africa. Many people go into farming entirely, or as a side endeavor, with a high certainty they’ll make money and produce more good for all. And when technology is added to the mix, opportunities multiply. Having the largest area of uncultivated arable land in the…

Giant Eagle’s Kirk Ball on grocery retail innovations

Kirk Ball, Chief Information Officer/Chief Technology Officer, Giant Eagle, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss grocery retail innovations, digital customer strategies, sourcing global talent, augmented reality and more. Watch this video: #id63bf1922a0af3 .jw-wrapper::before { content: “Kirk Ball” !important; } Listen…

Journey Beyond transforms its contact center to deliver better customer journeys

Journey Beyond, a part of Hornblower Group, is Australia’s leading experiential tourism group. Headquartered in Adelaide, it operates 13 brands and experiences spanning the country. The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return…

8 top priorities for CIOs in 2023

Welcome to 2023. As the new year arrives, CIOs are facing a challenging to-do list as they strive to maximize IT productivity and efficiency in increasingly unpredictable times. As technology projects, budgets, and staffing grew over the past few years, the focus was on speed to market to maximize opportunity, says Troy Gibson, CIO services…

Events and Awards UK: New for 2023

January  Applications launch for the 2023 Next CIO cohort on Friday 20th January. The award recognises and celebrates the best rising stars across the IT Sector in the UK. Through interviews at CIO UK, awards, and mentoring opportunities, Next CIO will help aspiring IT leaders develop their careers, build their networks, and improve their skill sets.  March…

The Delicate Dance Between AI and Human Agents

Artificial intelligence will soon take center stage in your contact center — if it hasn’t already. Artificial intelligence (AI) uptake increased dramatically over the last few years. A 2022 PwC report revealed that more than 70% of companies were already using or planning to deploy AI in some form within their business operations. Business leaders…