TCS gives Blackhawk Network an edge with Microsoft Cloud

Blackhawk Network is shaping the future of global branded payments — from QR code payment solutions and retail gift card programs to tailored incentives and reward programs.  The Silicon Valley-based company has been expanding its global footprint through numerous creative acquisitions. While each brought a wealth of benefits, the acquired companies’ existing processes and platforms…

How TCS pioneered the ‘borderless workspace’ with Microsoft 365

Tata Consultancy Services (TCS) has always been a digital-first organization. Continuous transformation of the workplace has been a cornerstone of the company’s business model for several decades.   This approach proved its value during the COVID-19 crisis, when TCS pioneered location-independent “borderless workspaces” aided by Microsoft 365 and Microsoft Teams. The modern workplace solution suite was…

Why 5G and edge computing are key to retail success on Microsoft Cloud

The retail industry is transforming rapidly. Modern retailers rely heavily on automation for managing inventory, shelf design, customer service, and logistics. Video cameras and sensors that allow for unique store design help to enhance the customer experience. Technology is truly powering retail transformation, setting modern stores apart from traditional brick-and-mortar ones. It is no easy…

5 ways AI will transform CRM

The potential for generative AI systems such as OpenAI’s ChatGPT and Google’s Bard to transform how businesses work is being realized. Hype still surrounds some predictions, but change is here, and one of the first product categories to be impacted is CRM systems.  Software-based services are the low-hanging fruit when it comes to this emerging…