Unlocking value and success for partners

By Hock Tan, Broadcom President & CEO In the years that I have led Broadcom, I have found two things to be true for technology leaders: First, success with your customers starts with success with your ecosystem partners; and second, driving ecosystem growth is key to maintaining the growth of your own business. This is…

3 Ways Companies Will Double Down on Agent Experience in 2023

The current state of the contact center agent is clear, but for those unaware or overlooking this opportunity for improvement: agent attrition rates currently hover around 40%, the cost of replacing just one agent is between $10k-$20k, and 97% of agents are sometimes or almost always burned out. Unengaged employees (undoubtedly including contact center agents) collectively cost $7.8 trillion in lost productivity, or about 11% of…

The future of trust—no more playing catch up

By Eric Chien, Director of Security Response, Symantec Enterprise Division, Broadcom This is a continuation of Broadcom’s blog series: 2023 Tech Trends That Transform IT.  Stay tuned for future blogs that dive into the technology behind these trends from more of Broadcom’s industry-leading experts. It is difficult to overestimate the impact Covid had on the…

TCS gives Blackhawk Network an edge with Microsoft Cloud

Blackhawk Network is shaping the future of global branded payments — from QR code payment solutions and retail gift card programs to tailored incentives and reward programs.  The Silicon Valley-based company has been expanding its global footprint through numerous creative acquisitions. While each brought a wealth of benefits, the acquired companies’ existing processes and platforms…

How TCS pioneered the ‘borderless workspace’ with Microsoft 365

Tata Consultancy Services (TCS) has always been a digital-first organization. Continuous transformation of the workplace has been a cornerstone of the company’s business model for several decades.   This approach proved its value during the COVID-19 crisis, when TCS pioneered location-independent “borderless workspaces” aided by Microsoft 365 and Microsoft Teams. The modern workplace solution suite was…

Why 5G and edge computing are key to retail success on Microsoft Cloud

The retail industry is transforming rapidly. Modern retailers rely heavily on automation for managing inventory, shelf design, customer service, and logistics. Video cameras and sensors that allow for unique store design help to enhance the customer experience. Technology is truly powering retail transformation, setting modern stores apart from traditional brick-and-mortar ones. It is no easy…