What customer-centric IT really looks like

When Bernie Gracy took the tech leader reins at Agero, his first order of business was to take stock of the company’s extensive technology portfolio and spend the day riding around in a tow truck. Agero, a digital platform for connected vehicle, roadside assistance, and claims management services, serves automotive OEMs, insurance companies, and an…

Palm Beach County speeds court filings with AI

Florida’s Palm Beach County is keeping five recent recruits in the dark to boost productivity: The Lights-Out Court Document Processing project has five “robots” working 24/7 to process some of the thousands of documents the county court receives each week. It’s an example of how artificial intelligence and humans can work alongside one another —…

Spring 2019: Humanizing the digital experience

[ Register to view the CIO Spring 2019 digital magazine ] Welcome to the Spring 2019 digital issue of CIO featuring winners of our annual Digital Edge 50 awards. In these pages, you’ll learn how organizations are improving the digital experience for their customers, what sets transformational leaders apart, and how leading CIOs are finding…

Top 5 requirements management tools

Your team’s ability to navigate business requirements plays a pivotal role in project success. To provide stakeholders with the high-quality deliverables they expect, you must understand and manage their requirements. Here, requirements management tools can help your team accurately capture, prioritize, track, and report what key stakeholders require of your project. Here we take a…

9 ways to address the IT retirement boom

The tech talent crunch is real, as enterprises around the world find qualified staff harder to attract . Worse, working age populations are shrinking in forty countries, including France, Russia, China, and Spain. In America, Baby Boomer retirements, low immigration rates, and record-setting low unemployment are making it difficult for many enterprises to attract and…

Top IT spending priorities for 2019

The CIO role continues to grow, thanks in large part to digital transformation, with IT executives adding new responsibilities, ranging from data analytics to product development, according to our 2019 State of the CIO. To meet these goals and continue to innovate, savvy IT leaders must carefully decide which tech investments to make to drive…

Smithfield cloud ERP sows analytics opportunities

Failed ERP implementations halt the careers of even the most seasoned IT leaders. But successful ERP projects buoy them. Just ask Julia Anderson, who cut her teeth installing ERP systems as the CIO of North America for ketchup giant H.J. Heinz Co., before Smithfield Foods lured her to tackle a similar project. [ Comparison shopping?…