For BMC, internal IT is its own best customer

Before BMC rolls out software to its customers, it rigorously tests it on the front lines — in its own IT department. That approach to hammering out the kinks in its software through in-house use is part of a company strategy that CIO Scott Crowder calls “customer zero.” “We’re looking at these issues customers have…

How IT can improve the employee experience

PCs that take eight minutes to boot and make people late for conference calls. Expense reporting systems based on spreadsheets so tedious and convoluted that employees put off doing their expenses for months at a time. Internet connectivity so slow that it’s quicker for staff to look something up on their phone. Passwords that have…

Why we need geoengineering now

The future is closer than you think. You can never predict what weather will occur from year to year, but for decades climate change models have foretold more, and more intense, wildfires as heat and dryness increase. Just 14 months ago, California’s Camp Fire killed 85 people and destroyed nearly 19,000 structures – the worst…

At Barings, IT culture change pays dividends

Culture is the hardest thing to change in a global enterprise, especially when it isn’t unified. Barings CIO Andrew Lennon tackled this task when he agreed to band together five disparate IT organizations with a goal to create higher value through self-service capabilities. “We needed a cultural overhaul within IT,” says Lennon, who accepted the…