PSE&G enlists virtual assistant to better serve its customers

Consumers have a complicated relationship with their energy companies, which are hardly at the vanguard of high-quality, high-touch customer service. Moreover, consumers don’t have a choice in providers, owing to regulated service territories. To buck that trend and become more friendly with consumers, Public Service Enterprise Group (PSEG) is embracing virtual assistant technology and other…

IT’s greatest skill shortage: Leadership

IT manager Scott Livingston puts a premium on a collection of traits that he sees as critical to doing his job well and advancing his career. He lists characteristics like integrity, emotional intelligence, self-awareness and trustworthiness — all elements he says he needs to cultivate and demonstrate in order to influence and motivate others to…

7 IT salary and hiring trends for 2019

When it comes to IT, change is a constant. Thanks to a wide range of maturing technologies and the threat of digital disruption, the pace of change in IT has accelerated — even in just the past year. But one facet of IT remains the same: that IT organizations continue to struggle to find enough…

IDG Contributor Network: Proven levers to reduce hardware and software maintenance

Each budget cycle, CIOs are expected to reduce operating expenses even when faced with increased expenditures on key business projects or the need to increase service levels. They are often challenged with achieving these expense reductions without regard for increased business volumes. They respond with budget presentations positioning these cost drivers and offsetting expense management…

What is NoOps? The quest for fully automated IT operations

Automation has become a widely used tool for streamlining IT operations, and Mindtree is one such organization removing manual processes from its infrastructure as it moves toward delivering a more fully automated environment. The consulting and managed service provider’s strategy follows an ambitious goal prevalent in many tech organizations: To get away from the conventional…

How to better integrate IT security and IT strategy

Information security has become such an integral part of IT that at a growing number of organizations, the two are virtually indistinguishable — from an organizational standpoint. Many companies are attempting to more tightly integrate IT security strategy with IT strategy. That can mean blending departments, changing leadership structures, and embedding security earlier in the…